InP - Product Support Representative Senior (SRE, AWS Cloud, Docker, Terraform, Kubernetes Snowflakes, ServiceNow)– 6-8 Years- Indore/ Pune/Bangalore

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. We’re looking for a InP - Product Support Representative Senior to join our ever-evolving Payrix Support Team and help us unleash the potential of every business.

What you’ll own as – InP - Product Support Representative Senior

• Improve observability, reliability and availability by defining and measuring key metrics
• Contributing to observability Instrumentation standards and creating repeatable patterns and libraries for our engineering teams.
• Guiding product engineering teams on how to achieve operational excellence for new product and feature launches.
• Collaborate cross functionally to reduce service disruptions and automate incident response
• Collaborate with our platform and operations teams to build, maintain, performance tune and optimize our cloud infrastructure. (Think Docker, Terraform, Kubernetes (EKS), EC2, etc.)
• Debugging difficult technical problems, and making systems and products both work better
• Proactively find and analyse reliability problems across our stack, design and implement software to create solutions that are secure, scalable and highly available.
• Educate, mentor and hold the engineering teams accountable to improve the reliability of our systems and make reliability a core value of the engineering culture.
• Participate in an on-call rotation to provide timely troubleshooting and resolution of urgent issues.

What You Bring

• 6- 8 years of experience in SRE Application Production Support.
• Good Hands-on Experience on AWS Cloud, Kubernetes Deployments, DevOps Tools.
• Production Application Support on AWS Cloud Administration, Docker, Terraform, Kubernetes ITIL
• Process Awareness [Incident, Problem, Change], SSL Certificate,  
• Understanding of Windows, Linux, AWS - Cloud technologies
• Good communication and interpersonal skills.
• Good Hands-on Exp on Linux Based Application Environments & Monitoring Tools.

About The Team

Our Customer Experience Worldpayers are at the heart of it all — enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they’re always finding ways for us to grow together.

Payrix by WorldPay is a modern platform that provides Payments Facilitation (PayFact) as a service with a full suite of payments and risk management services built for vertical Saascompanies. With Payrix, Saas providers can embed payments and financial services in their native experience and add a new revenue stream in a few weeks. We have a strong product-market fit and a clear moat that has resulted in an exponential growth of 100% year over year, and we expect the trend to continue.

Payrix is part of WorldPay, who invented payment facilitation enabling technology companies to provide integrated payment solutions, significantly expanding access to modern payment methods to SMBs and rejuvenating the end-user experience.

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

LinkedIn # (#LI- Susmita Tripathy)

Privacy Statement

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Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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