Product Manager, Data Analytics & Telemetry

About The Job

As our Product Manager for Metering, Telemetry & Analytics, you will be a key driver in making our products and offerings, more predictive, responsive and tailored to customer usage. Your role is to own the product strategy and roadmap for the systems and services that provide deep insights into the health, usage and deployment models for our Linux OS and management products. This role is primarily based in our Raleigh office, though we encourage applications from qualified candidates from anywhere.

What You Will Do

• Champion a culture of data-driven decision-making, using product metering, telemetry, analytics, and direct customer feedback to inform our strategy from the ground up
• Define the product roadmap for our end-to-end telemetry and customer engagement strategy, including inbound and outbound telemetry, data pipelines and qualitative feedback channels
• Assess, evaluate and compare our full portfolio of telemetry, billing and metering solutions
• Define and instrument the telemetry required to support commercial strategies, including product fulfillment, subscription enforcement and usage-based subscription models
• Drive collaboration with engineering and business teams to translate raw data and metrics into actionable insights for pricing, adoption and future potential sales
• Own the process for developing and delivering regular business reviews , product roadmaps and ensuring alignment of work with our top business drivers
• Provide thought leadership on building and scaling observability platforms for enterprise operating systems, including the implementation of monitoring, metrics, logging and tracing solutions
• Work with Red Hat Product Security teams and Information Technology to ensure proper data privacy, data security, audit, integrity and sovereignty requirements are addressed
• Represent the overall Red Hat Enterprise Linux product at various industry and customer events

What You Will Bring

• 2+ years experience in technical product management practices such as requirements development, feature description creation, consultation with Engineering teams, user acceptance testing and software development
• Experience on operating systems management software, platform telemetry or observability platforms
• Data scientist skill set in understanding what information and metrics best meet stated business needs
• Experience working within a cloud service provider (CSP), hosting provider, Platform as a Service (PaaS) or Software as a Service (SaaS) environment is highly desirable
• Understanding how and when to leverage AI tools to provide predictive analytics and insights, especially as it applies to trend analysis
• Experience in creating and managing proactive monitoring systems, telemetry dashboards (e.g., Nexthink, ServiceNow) and analytics platforms is considered a plus
• Knowledge of Linux operating systems (Red Hat Enterprise Linux is a plus) and the challenges of managing, monitoring and securing them at scale
• Excellent communication and collaboration skills, with the ability to tell a compelling story with data to a wide range of audiences, from C-level executives to deeply technical engineers

#Li-Hm1

The salary range for this position is $94,550.00 - $151,170.00. Actual offer will be based on your qualifications.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. 

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits
●    Comprehensive medical, dental, and vision coverage
●    Flexible Spending Account - healthcare and dependent care
●    Health Savings Account - high deductible medical plan
●    Retirement 401(k) with employer match
●    Paid time off and holidays
●    Paid parental leave plans for all new parents
●    Leave benefits including disability, paid family medical leave, and paid military leave
●    Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. 

Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat Does Not Seek Or Accept Unsolicited Resumes Or Cvs From Recruitment Agencies. We Are Not Responsible For, And Will Not Pay, Any Fees, Commissions, Or Any Other Payment Related To Unsolicited Resumes Or Cvs Except As Required In A Written Contract Between Red Hat And The Recruitment Agency Or Party Requesting Payment Of A Fee.

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