Customer Care Consultant - Trade Store - Roxby Downs SA

Your Opportunity

We are on the hunt for a new Customer Care Consultant to join our Trade Store team based in Roxby Downs SA!

You'll be working with a friendly and supportive team to serve customers via phone and email, and offering support on our Trade Counter when required.

We have fantastic training and career development opportunities for all employees so this is your chance to join a Wesfarmers business and start your long term future with us today!

What You'Ll Be Doing:

• Deliver exceptional customer service across multiple channels – phone, email, in-store, and internal systems
• Support the Trade Counter with customer enquiries, stock replenishment, general housekeeping, and other ad hoc tasks
• Take ownership of customer requests and resolve enquiries efficiently within set timeframes
• Review customer sales history to identify service needs and upsell opportunities
• Keep customers informed about new products and services

What You’Ll Bring:

• Previous experience in customer service – ideally in a trade store, call centre, or retail environment
• Confidence using computer systems and the ability to learn quickly
• A strong ‘customer first’ mindset and excellent communication skills
• Self-motivation and a genuine interest in growing within the company
• Great problem-solving abilities and the capacity to work independently
• Strong organisational and time management skills

You must reside in Roxby Downs or within easy travel distance to be considered, this is NOT a FIFO/DIDO style role and will be full-time working Monday to Friday every week.

Why You’ll Love Working With Us:

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

• Location & Retention Allowance Incentives
• Team member discount card for Kmart, Bunnings, Target & Officeworks 
• Continuous career development to gain new skills and knowledge 
• Monday to Friday schedule — enjoy your weekends!
• A successful Refer-A-Friend program, earning up to $2,000 for each referral! 
• Additional Wesfarmers discounts from over 300 corporate partners 
• Flexible working, with access to our ‘All Can Flex’ program
• Generous paid parental leave & more!

Next Steps

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

Our Story

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.