Medical Receptionist - Connect Care Hub

Hours: 40 hours weekly. 730am-4pm

Location: Connect Care Hub, 1 Hospital Drive, Saints Campus

Job Profile Summary

​This role focuses on providing administrative and business support to the organization in order to achieve operational goals.  In addition, this role focuses on performing the following General Administration duties: Produces documents, collects, records, sorts and files information, handles mail, prepares routine reports, makes travel arrangements, arranges appointments, responds to inquiries, data entry, and operates office equipment.   An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment.  The majority of time is spent in the delivery of support services or activities, typically under supervision.  An experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education.  Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation. 

Job Overview

The Receptionist performs routine clerical, secretarial, and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping. This position directs all calls and visitors to the appropriate staff in a prompt and professional manner. 

Under general supervision, this position graciously greets and directs all persons having business with the Hospital, receives all incoming patients to Hospital and gives information or direction to visitors. 

Job Description

Minimum Qualifications:

1. 1. High School diploma or equivalent. 
2. 2. One (1) year of related office or clerical experience. 
3. 3. Previous experience with phone systems or switchboard. 
4. 1.  Two (2) years of medical office experience. 

Preferred Qualifications:

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned. 

1. 1. Creates a professional atmosphere in the reception area, being congenial and helpful to all guests, vendors, and employees. 
2. 2. Meets, greets, and welcomes all visitors coming to the reception area and notifies proper person of arrival.  
3. 3. Assists patients unable to ambulate with a wheelchair or calls Transport. 
4. 4. Directs patient visitors to the appropriate care unit, clinic, or physician’s office. 
5. 5. Receives flowers, fruit and other packages for patients, records their arrival and assures that they are delivered to the patients. 
6. 6. Ensures that parcels left at desk for out of hospital delivery are picked up. 
7. 7. Answers and handles all phone calls as swiftly as possible while maintaining efficiency and accuracy. Makes sure all calls that need to be handled immediately or of any emergency nature get handled by the proper department. 
8. 8. Makes every effort to transfer call to requested individual.  reach person requested and will transfer caller to staff member’s voicemail box or, when appropriate, Nextel staff person if they are not readily available to caller. 
9. 9. Answers simple questions when information is available such as clinic times and places, time and place of in-service, office hours. 
10. 10. Alerts supervisor of changes or errors in phone list.  

Physical Requirements:

Skills & Abilities: