Accounts Receivable Assistant

ABOUT THE ROLE   Northumbria University is looking for a detail-driven, proactive Accounts Receivable Assistant to join our Credit Control and Accounts Receivable team.    As a vital player in our finance operations, you will play an important role in our debt recovery efforts. You will assist with a range of accounts receivable activities, including account maintenance, reconciliations, and general processing tasks. This is a great opportunity to develop your skills in a fast-paced finance environment while contributing to the smooth running of our credit control operations.   Key responsibilities include but are not limited to:

• Driving timely and accurate debt collection through effective customer account management
• Delivering professional customer service to internal and external stakeholders through the efficient use of the Customer Relationship Management (CRM) system and other communication platforms
• Supporting Student Loans Company processes including registrations, attendance confirmations, changes of circumstances, remittance handling, and account reconciliations
• Offering clear, confident advice and guidance to all customers 

Further information is available in the job description.    

This role is fixed term for 12 months. It is also available as a secondment opportunity. 

About The Team

This position sits within the Credit Control and Accounts Receivable team, part of the Financial Control function in Finance and Strategic Planning. 

The Finance and Strategic Planning team plays a vital role in supporting the University to plan, manage, and optimise its financial resources - ensuring they are used sustainably, responsibly, and in alignment with strategic objectives.

As a member of the Credit Control and Accounts Receivable team, you will be responsible for maintaining accurate customer accounts, managing the timely collection of overdue debts, building and sustaining effective customer relationships, and reconciling incoming payments accordingly. 

ABOUT YOU
 To be successful in the role you will have:

• Customer service and credit control experience
• A positive and inclusive working style
• Great attention to detail with the ability to receive, understand, and convey information clearly and accurately
• Excellent communication skills 
• The ability to develop and maintain good working relationships both internally and externally

Further information is available in the person specification.  

If you would like an informal discussion about the role, please contact jo.muldown@northumbria.ac.uk 

  To apply for this vacancy please click 'Apply Now'.  Your application should include a covering letter and a CV.    

About Us

Join Northumbria University, a research-intensive institution unlocking potential and changing lives locally and globally. Named Times Higher Education's University of the Year in 2022 and Modern University of the Year in 2025, we rank top 25 in the UK for research power.  Discover more about us. 

With over 37,000 students from 140+ countries, we offer world-leading research, award-winning partnerships, and an outstanding student experience. We empower our exceptional staff, promoting a positive work-life balance and offering great benefits, including excellent pension schemes, flexible working, generous holiday entitlement and more. 

Our Northumbria Values, co-created by our team, define who we are: Academic Excellence, Innovation, Inclusivity, Collaboration, and Ambition. Our Behaviours shape our work culture: We listen and learn, support one another, respect everyone, trust each other, and are bold.   

Located in Newcastle upon Tyne and London, we are an on-campus organisation with flexibility in hours and location. We pride ourselves on diversity and inclusivity, holding numerous awards for gender and race equality, disability confidence, and research excellence.  We also hold the HR Excellence in Research award for implementing the concordat supporting the career Development of Researchers and are members of the Euraxess initiative to deliver information and support to professional researchers. The University has implemented a range of flexible working arrangements, and we are happy to explore candidate requirements as part of the recruitment process.   

Apply now and join a community committed to transforming society and the economy. Explore "Our Exceptional People, Our Values and Behaviours" page to learn more about our commitments and see our Privacy Policy for further details.