Team Lead NSW

•    Permanent/Full time 

•    Sydney

•    Hybrid working arrangement

What’S The Role?

We’re hiring a Team Lead – NSW who will be responsible for managing an SBS team comprising Account Managers, Assistant Account Managers, and Credit Analysts. Each team member oversees a portfolio of sub-standard and impaired customer relationships. This role reports directly to the Executive Manager, SBS – Business & Wealth.

Responsibilities include but not limited to:

 
•    Strong people leadership and management skills, including the ability to motivate, provide feedback, coach, and guide team members in their support of customers experiencing financial difficulty. 
•    Partner with Account Managers to engage directly with customers and their advisers when required, using insight and experience to protect Westpac’s balance sheet and reputation, retain customers, and deliver fair and balanced customer strategies and outcomes. 
•    Ensure team compliance with policy, regulatory, and governance requirements, including credit decisions, customer data management, and file strategy. 
•    Collaborate with external advisers—such as insolvency firms and legal counsel—alongside Account Managers to develop effective credit risk management strategies. 
•    Conduct hindsight reviews of credit decisions within SBS to identify learnings and opportunities for improvement.

What do I need? 

• We are looking for professionals who bring:
• •    Proven people and team leadership experience within the financial services sector (essential).
• •    Demonstrated success as a change agent and leader, driving transformation and continuous improvement. 
• •    Strong expertise in business credit assessment and risk management, supported by extensive direct customer engagement. 
• •    Highly organised, with effective planning across team activities (e.g., managing annual leave and resource allocation). 
• •    Skilled in financial analysis with strong business acumen.

Why join us? 
 
We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: 
•    Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! 
•    Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.  
•    Tailored learning and development opportunities to help your grow your career within the bank.  
•    Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives 
•    Other divisional specific benefit – (*e.g. paid CFA qualifications* or relevant industry training) 
 
Create your future today 
 
To get started, simply click on the APPLY or APPLY NOW button 
 
We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. 
 
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.