Key Account Manager

Job Summary

The Key Account Manager(KAM) is responsible for maintaining a long-term customer relationship with accounts and maximizing sales growth in Key account Channel.  Development and performance of sales activities in line with the company’s vision, values and strategy. S/he also works independently to establish plans and strategies to expand the customer base in the market place.  The candidate must build and maintain excellent customer relationships to support solid business growth. He/ She will implement a consultative selling style that operates independently on a daily basis. He/She will be professional, credible and comfortable at all times dealing with optometrists, ophthalmologists, technicians, retail store managers shopkeeper and Buying office.

• Under the supervision of the Head of Sales-KA, build the joint business plan with the customers.
• Builds a retailer specific development plan, and a compelling story to get retailer buying in
• Prepare and present monthly, quarterly business reviews for assigned key accounts.
• On a weekly basis, plan, do, check, action for any variances to the aligned objectives and reasons for not missing any opportunities.
• Build a deep customer intelligence and strong network with key stakeholders at the main customers
• Drive effective negotiations with KA partners especially for the largest account to achieve both short/long term business goals of CVK and the customers 
• Collaborate and work closely for smooth big order schedule with CVK other functions like logistics, CS and customers’ warehouse
• Maintatin effective working relationship with corporate functions within CVK on major decisions which effect the global accounts

Qualifications

• Excellent Organizational Skills.

• Ability to make presentations to various sized customer groups.
• Strong understanding of large corporate customers and market dynamics and requirements
• Clear and concise communication skills both verbal and written and ability to communicate at all levels  
• Strong ability to deliver intergrated action across different groups and geographics
• Good Interpersonal Skills with positive and strategic mind set
• Self-starter with the ability to work independently.
• Positive and constructive attitude. 
• Anticipate, understand, prioritize and meet customer needs.
• Adapt to a changing work environment; various situations, individuals and/or groups on a daily basis.
• Exceptional verbal and written communication skills.
• Effectively identify, evaluate and assimilate information to render quality decisions.
• Knowledge, Skills and Abilities

Essential Functions

• Under the supervision of the Head of Sales-KA, build the joint business plan with the customers.
• Builds a retailer specific development plan, and a compelling story to get retailer buying in
• Prepare and present monthly, quarterly business reviews for assigned key accounts.
• On a weekly basis, plan, do, check, action for any variances to the aligned objectives and reasons for not missing any opportunities.
• Build a deep customer intelligence and strong network with key stakeholders at the main customers
• Drive effective negotiations with KA partners especially for the largest account to achieve both short/long term business goals of CVK and the customers 
• Collaborate and work closely for smooth big order schedule with CVK other functions like logistics, CS and customers’ warehouse
• Maintain effective working relationship with corporate functions within CVK on major decisions which effect the global accounts
• Good Interpersonal Skills with positive and strategic mind set
• Self-starter with the ability to work independently.
• Positive and constructive attitude. 
• Excellent organizational skills.
• Anticipate, understand, prioritize and meet customer needs.
• Adapt to a changing work environment; various situations, individuals and/or groups on a daily basis.
• Exceptional verbal and written communication skills.
• Effectively identify, evaluate and assimilate information to render quality decisions.
• Ability to make presentations to various sized customer groups.
• Strong understanding of large corporate customers and market dynamics and requirements
• Clear and concise communication skills both verbal and written and ability to communicate at all levels
• Strong ability to deliver integrated action across different groups and geographies
• Good team player for internal and external coordination
• Results driven (Sales Target & Projects Rolling)
• Strong leadership and ownership.
• Good at problem solving and strategic thinking
• Self-motivated with enthusiasm and prioritization
• Good presentation, written and verbal communication skills in English and Korean.
• Good command of Microsoft Suite
• Good people skills for relationship building and be influential 

Experience

• At least 10 years of Key Account experience within consumer industries.
• Industry or related medical/technical healthcare field preferred
• Experience and demonstrated track record of performance and results.
• Reliable experience in Medical Device company, Health Care, FMCG, OTC, and/or Cosmetics industry.
• Strong Key account management experience particularly in managing of large customers with multi-departmental stakeholders. 
• Experience of category management and category growth initiatives and retail optical experience an advantage

Education

• Bachelor Degree in business or business related disciplines

CooperVision is a global leader in the contact lens industry, dedicated to helping improve the way people see every day. Achieving that goal takes the collaboration of team members with wide-ranging skills; from scientists and researchers, to manufacturing and operations experts, to sales and marketing professionals.

At CooperVision, our effort to improve lives begins with our employees. We are committed to developing people as a key global differentiator and our most important asset. We empower employees to succeed, rewarding great thinking and hard work with competitive pay, comprehensive benefits, and with a special focus on wellness. Our commitment to our core values and an employee-centric culture fuel a deeply engaged, high performing organization.

CooperVision employees pride themselves on being proactive, innovative, flexible and friendly. That's a strong reflection of our corporate culture—and part of the reason CooperVision may be a great workplace for you.