Senior Account Director

Sails Software, Inc., seeks Senior Account Director (Novi, MI & unanticipated locations throughout the US)

Duties:

Strategic Account Management:

Develop and execute strategic account plans to achieve revenue targets and expand service offerings within assigned accounts.

Build and maintain strong, trusted relationships with key decision-makers and stakeholders at client organizations.

Proactively identify and address client needs, challenges, and opportunities.

Act as the primary point of contact for clients, ensuring clear and consistent communication.

Technical Software Delivery Oversight:

Gain a deep understanding of clients' technical requirements and business objectives.

Collaborate with internal delivery teams to ensure successful project execution and delivery of high-quality software solutions.

Monitor project progress, identify potential risks, and implement mitigation strategies.

Ensure adherence to project timelines, budgets, and quality standards.

Possess the ability to discuss technical concepts with both technical and non-technical stakeholders.

Business Development & Growth:

Identify and pursue opportunities for upselling and cross-selling within existing accounts.

Develop and present proposals and presentations to clients.

Contribute to the development of new service offerings and go-to-market strategies.

Stay abreast of industry trends and emerging technologies to identify new business opportunities.

Team Leadership & Collaboration:

Lead and mentor junior account managers and support staff.

Foster a collaborative and high-performing team environment.

Collaborate with cross-functional teams, including sales, marketing, and engineering, to ensure client success.

Contribute to internal knowledge sharing and best practice development.

Required: Bachelor’s degree or foreign equivalent in Computer Science or related field plus 3 years of experience in the job offered or related software solution support position.

Must have 2 years of experience with:

Account Management;

Sales Support;

Global Deployments;

Project Management;

People management and development;

Software Delivery and Program Management;

C, C++, SQL, Azure, Google Cloud Platform (GCP), Web Services and API.

Able to telecommute from any location within the US. Travel required to unanticipated locations throughout the US. Submit resumes to careers@sailssoftware.com and reference position.