Operations Execution Support Specialist - National Initiatives

How many people can answer the question, "What do you do for a living?" with the answer, "I help find cures for cancer." At Blood Cancer United, employees take our mission seriously. Whether you work in one of our regions, are an accountant at the national office or a specialist in our Information Resource Center, you work each day on making our bold goal a reality: to enable patients with blood cancer to gain more than one million years of life by 2040. Join us and give new meaning to the word, "job."
Summary: Blood Cancer United is a mission centric, locally delivered and nationally powered organization, relentlessly pursuing cancer cures. To help achieve this mission, this role is responsible for a variety of critical internal operational and administrative support functions that serve the organization at large.
Core Responsibilities/ Primary Duties

• Execute internal operations support including, but not limited to matching gifts, peer to peer campaigns, financial processing, refunds, adjustments, receipts, unsubscribes, reimbursements.
• Serve as support for Peer-to-Peer campaign operational tasks
• Manage tickets and inbound customer inquiries through internal ticketing software, ensuring resolution within established SLAs.
• Responsible for resolving tickets and ensuring Matching Gifts (MG) are represented in all fundraising accounts.
• Verify all MGs through company portals, ensuring integrity of the Blood Cancer United WPG program is maintained.
• Process reports to verify that all MG and WPG funds have been accounted for in appropriate accounts
• Ensure reporting is accurate across internal Constituent Relationship Management software (CRM) and accounting software.
• Ensure timely revenue processing (e.g., checks, wires, stock donations, donor-advised funds), corrections, and reconciliation of outstanding fundraising balances.
• Partner with finance and relevant partners to manage errors and adjustments.
• Support Advancement and Accounting in pledge payment processing
• Address check processing errors and issues on behalf of the organization by responding to Remote Image Capture (RIC) issues and Deposit Adjustment Notices (DANs); Track voided checks and communicate with Support Services for customer clarity
• Respond and process chargebacks on behalf of the organization
• Ability to maintain strictest confidentiality and follow detailed workflows to maintain access to banking systems.
• Maintain a strong working knowledge of assigned campaigns and functions.
• Stay informed and maintain a strong understanding of Business Operations processes and quality standards.
• Move across functions to support the needs of the greater team through guided education and training.


Minimum Requirements

• Bachelor’s Degree preferred
• 2+ years of experience in a directly relatable role
• Prior Blood Cancer United experience preferred
• Knowledge of Blood Cancer United mission, products and services preferred

Knowledge, SkiBlood Cancer United, and Abilities

• Capable of managing multiple priorities effectively
• Excellent verbal and written communications skills
• Strong attention to detail and highly organized
• Enthusiastic, self-motivated and committed to excellence
• Managing change in a matrixed organizational structure

Work Environment & Physical Demands

• Weekend & evening work may be required at times
• Physical demands are minimal and typical of similar jobs in comparable organizations
• Work environment is representative and typical of similar jobs in comparable organizations


Employee Value Proposition:
As a valued member of Blood Cancer United, you are eligible for a comprehensive benefits package. Our offerings include medical, dental, and vision insurance; life insurance; flexible spending accounts; a 403b retirement plan along with generous paid time off. In addition, we observe federal paid holidays throughout the year, and offer a wellness program and an employee assistance program.

We are excited to share the base pay range for this position is $48,000 to $50,000. The offered compensation may vary based on factors such as geographic location, business need, market conditions, proficiencies, skiBlood Cancer United, education, and experience. Additionally, at Blood Cancer United we place a high value on internal pay equity and will consider the current compensation of similarly situated roles and direct team members. Base compensation is only one component of our Total Rewards program, which also includes an annual incentive plan and a competitive benefits package.
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skiBlood Cancer United required of employees. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer
Blood Cancer United is an equal employment opportunity employer committed to diversity and inclusion in its workplace. All qualified applicants will receive consideration for employment without regard to sex, gender, gender identity and expression (including transgender status), sexual orientation, pregnancy, age, race, color, creed, national origin/ancestry, citizenship, religion, genetic predisposition or information, physical or veteran status, or any other characteristic protected by law. Blood Cancer United seeks such skilled and qualified individuals to share our mission and where they will join a cohort of others who have chosen to call Blood Cancer United home. Blood Cancer United complies with all applicable laws which prohibit discrimination and harassment in the workplace, and is committed to maintaining a diverse and inclusive environment supportive of all of our employees and the communities we serve.