Stock Assistant - Casual

General Role:

Reporting to the Store Manager, the Stock Assistant is responsible for ensuring optimal management of stock, enabling the sales team to offer the best service to clients. They will support the sales team and be responsible for product flow and stock accuracy in MSA and CEGID. They will maintain the Back of House, ensuring it is well-organised and in strict compliance with the Group procedures.

Responsibilities:

Tasks

• Maintain an accurate and organised store inventory
• Pack and unpack merchandise 
• Manage all incoming and outgoing stock transfers and stock validation 
• Assist in organisation and participate in store cycle counts, bi-annual inventories and reconciliation with support and direction from Store Director and/or Store Operations Manager.
• Assist in processing all incoming and outgoing shipments within business day they are generated
• Ensure all items have the correct price tags 
• Assist in processing, recording, maintaining and following-up on all reservations and after-sales service

Stock Management

• Ensure that stock areas are kept safe, clean and tidy at all times
• Ensure all goods are security tagged, ticketed, handled and stored with accuracy and care
• Management of the reception of merchandise, validation in the system, labelling of products and its corresponding placement
• Follow-up with ambassadors of each métier of the stage and reception of the corresponding products
• Labelling and control of product returns, after confirmation with CEGID alerts
• Assist with the validation of local and international shipments 
• Liaise with warehouse for incoming deliveries and shipments
• Uphold accurate knowledge and whereabouts of Boutique stock
• Ensure stock is stored appropriately, securely and easily accessible by staff 
• Effective organisation of store stock, ensuring the optimal location of the product
• Support the sales team by providing information on stock searches (including WWS), repairs and transfers.
• Daily follow up on negative stock, correcting where possible. 

Shopfloor

• Provide assistance on the sales floor when necessary (bringing products to sales team, putting stock back to its respective area, packaging, answering phone requests from other Boutiques, checking stock for clients) 
• Assist sales team when replenishing stock on shop floor

Administrative and Reporting Tasks

• Internal control: monitoring of CEGID alerts (manual movements, negative stocks, discounts, etc.) 
• Administration of all exports, following the procedure established by the Group and informing the corresponding sales associate of the moment in which the sale can be registered
• Report irregularities, damaged stock, discrepancies or variances after conducting a mini stock count to management relating to stock condition, stock quantity, stock arrangement. 

Preferred Skills

• Effective written and verbal communication skills
• Ability to effectively analyze information
• Ability to problem-solve 
• Ability to multi-task with accuracy
• Attention to detail 
• Ability to follow both written and verbal policies and directives
• Working understanding of loss prevention and inventory control
• Experienced with technology to fully utilise internal systems as well as external shipping software programs

"Créateur, artisan et marchand d’objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d’entreprendre continu et une exigence constante, Hermès cultive la liberté et l’autonomie de chacun grâce à un management responsable. L’entreprise perpétue la transmission de savoir-faire d’exception par un ancrage territorial fort dans le respect des hommes et de la nature – source de matières d’exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde."