Front Desk Agent | Inn at Virginia Mason & Baroness Hotel
Columbia Hospitality.com
40k - 44k USD/year
Office
Seattle, WA, 98104, USA
Full Time
Front Desk Agent | Inn at Virginia Mason & Baroness Hotel
Master multitasker. Memory maker. Guest advocate.
At the Inn at Virginia Mason and the Baroness Hotel, no two days are the same. Our Front Desk Agents are the first impression and final farewell for our guests—welcoming them with warmth, assisting with needs, and ensuring every stay is comfortable and memorable.
You’ll thrive in our fast-paced, service-oriented environment by efficiently handling check-in and check-out, assisting with reservations and special requests, and resolving guest issues with professionalism and care. As part of our Front Office team, you’ll also support financial and service-related tasks that help create the seamless experiences our guests return for time and again.
What’s in it for you
(Eligibility dependent on job status)
• Hourly Pay Range: $20.76–$22.50 DOE
• Commuter/Parking Allowance
• Tip/Tip Pooling Eligible
• DailyPay – get paid when you need it
• Paid Time Off & Holiday Pay
• Comprehensive Benefits: Medical, Dental, Vision, Disability, 401(k)
• HSA/FSA Plans with employer contribution
• Referral Bonus Program
• Employee Assistance Program
• Travel & Lodging Discounts across our portfolio
• “Columbia Cares” Volunteer Opportunities
• Ongoing Training and Online Learning Tools
Our Commitment
"People never forget how you made them feel." – Maya Angelou
At IVM and BAR, we live this every day. Our people are our purpose, and our brand is our people. We are a values-driven team that shows up with respect, inclusivity, and open hearts. We support one another, have fun, and create lasting impressions for our guests and our community.
What You’ll Do
• Greet and assist guests with warmth, professionalism, and efficiency
• Handle check-in/check-out processes per hotel standards
• Issue keys, verify credit, and provide property information
• Respond to guest requests promptly and professionally
• Resolve issues using sound judgment, escalating to management as needed
• Assist with reservations, transportation, and local recommendations
• Operate the property management system, PBX, and radios effectively
• Ensure clear communication and follow-up with both guests and team members
What You Bring
• Previous hospitality or customer service experience preferred
• Cash handling or POS system experience a plus
• Strong communication skills (verbal and written)
• Positive attitude, professionalism, and eagerness to learn
• A team-player mindset with a guest-first focus
Where you’ll work:
The Inn at Virginia Mason is connected to Virginia Mason Seattle Hospital, in Seattle's First Hill neighborhood, and located only four blocks from downtown Seattle. The Inn provides convenient accommodations for patients and their families, while also being an affordable urban hotel for guests who are visiting Seattle on business or leisure travel. The Inn features 70 guestrooms and is within walking distance to a variety of restaurants, shopping, and the Washington State Convention Center.
The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.
Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect
Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.
Master multitasker. Memory maker. Guest advocate.
At the Inn at Virginia Mason and the Baroness Hotel, no two days are the same. Our Front Desk Agents are the first impression and final farewell for our guests—welcoming them with warmth, assisting with needs, and ensuring every stay is comfortable and memorable.
You’ll thrive in our fast-paced, service-oriented environment by efficiently handling check-in and check-out, assisting with reservations and special requests, and resolving guest issues with professionalism and care. As part of our Front Office team, you’ll also support financial and service-related tasks that help create the seamless experiences our guests return for time and again.
What’s in it for you
(Eligibility dependent on job status)
• Hourly Pay Range: $20.76–$22.50 DOE
• Commuter/Parking Allowance
• Tip/Tip Pooling Eligible
• DailyPay – get paid when you need it
• Paid Time Off & Holiday Pay
• Comprehensive Benefits: Medical, Dental, Vision, Disability, 401(k)
• HSA/FSA Plans with employer contribution
• Referral Bonus Program
• Employee Assistance Program
• Travel & Lodging Discounts across our portfolio
• “Columbia Cares” Volunteer Opportunities
• Ongoing Training and Online Learning Tools
Our Commitment
"People never forget how you made them feel." – Maya Angelou
At IVM and BAR, we live this every day. Our people are our purpose, and our brand is our people. We are a values-driven team that shows up with respect, inclusivity, and open hearts. We support one another, have fun, and create lasting impressions for our guests and our community.
What You’ll Do
• Greet and assist guests with warmth, professionalism, and efficiency
• Handle check-in/check-out processes per hotel standards
• Issue keys, verify credit, and provide property information
• Respond to guest requests promptly and professionally
• Resolve issues using sound judgment, escalating to management as needed
• Assist with reservations, transportation, and local recommendations
• Operate the property management system, PBX, and radios effectively
• Ensure clear communication and follow-up with both guests and team members
What You Bring
• Previous hospitality or customer service experience preferred
• Cash handling or POS system experience a plus
• Strong communication skills (verbal and written)
• Positive attitude, professionalism, and eagerness to learn
• A team-player mindset with a guest-first focus
Where you’ll work:
The Inn at Virginia Mason is connected to Virginia Mason Seattle Hospital, in Seattle's First Hill neighborhood, and located only four blocks from downtown Seattle. The Inn provides convenient accommodations for patients and their families, while also being an affordable urban hotel for guests who are visiting Seattle on business or leisure travel. The Inn features 70 guestrooms and is within walking distance to a variety of restaurants, shopping, and the Washington State Convention Center.
The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.
Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect
Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.
Front Desk Agent | Inn at Virginia Mason & Baroness Hotel
Office
Seattle, WA, 98104, USA
Full Time
40k - 44k USD/year
September 19, 2025