Patient Service Specialist - Southern Oregon - Multiple Clinics

The Patient Services Specialist (PSS) is the first point of contact to patients or visitors in person or by phone. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service. 

Typical Job Skills Include:

• Navigates multiple complex data systems to research and/or record patient information in person or by phone. 
• Operates multi-line telephone systems; routes calls and responds to general inquires. 
• Registers patients; updates demographic and insurance information. 
• Makes patient appointments and monitors appointment schedules daily. 

Providence caregivers are not simply valued – they’re invaluable. Join our team at Physician Management Group and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. 

Providence Medical Group is a group of primary care and specialty care clinics serving patients in Southern Oregon between Eagle Point and Ashland. Our clinicians and staff strive Requisition Structure Section: to create a distinctive health care experience for each patient – one focused on trust, respect, communication, and teamwork. 

HOME CLINIC: Open positions are located at various clinics across the Southern Oregon (including: Primary Care and Specialty Care Clinics).  We will discuss current open positions and your preferences during the interview. 

Required Qualifications:

• 1 year customer service experience, or Successful completion of Providence internship.

Preferred Qualifications:

• 1 year of Medical office or health care experience.
• Basic experience with electronic medical records and/or computerized billing systems.
• Medical terminology experience.
• Rooming position: CNA, non-credentialed MA, EMT experience, or similar experience.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.  We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons. 

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.