Customer Project Manager

Gutor is a leading international manufacturer of UPS systems for industrial applications. The company has been in business for over 75 years and has a proven track record of delivering high-quality products and services. Gutor's products are designed to meet the demanding needs of industries such as oil & gas, petrochemical, chemical, nuclear, and transportation. The company also has a global presence with over 600 employees in more than 30 countries and branches in Brazil, China, India, Malaysia, Mexico, Saudi Arabia, the United Arab Emirates, and the U.S.A to name a few.

Gutor is committed to providing its customers with the best possible support. The company has a team of experienced engineers and technicians who are available to help with any problems that may arise.

To strengthen our team, we are looking for a Customer Project Manager (f/m/d) for our UPS production site.
In this role you will manage exciting projects in an international industrial environment, lead the respective project teams, monitor, and control financial progress and budget and finally be the main point of contact towards our customers.
You will accompany the projects from order to commissioning, support in technical questions and actively contribute to develop our Solution Center Project Management Team at Gutor.

">5 years relevant experience Technical Project Management requires specific technical knowledge to plan, organize, and control resources, procedures, and timing for a technical process or project including:

Developing detailed work plans, schedules, project estimates, resource plans, and status reports, conducting risk analysis and monitoring the progress of plans against project milestones and budgets
Providing technical and analytical guidance to the project team
Ensuring adherence to quality standards and review of project deliverables
Analyzing and documenting requirements by liaising with a range of users in the organization
On some projects, where applicable, manages the integration of vendor tasks and tracks and reviews vendor deliverables"

Gutor is the leading international manufacturer of uninterruptible power supply systems for industrial application. Leveraging more than 75 years of experience being a global leader in true industrial, long life UPS for harsh environments. We ensure a peace of mind to our customers by delivering premium quality end to end secure power solutions custom-tailored to meet each customer-specific needs. We secure our customers’ business continuity and enhance their operations through reliable, optimized and digitized solutions, with best in class services organization. Headquarters based in Switzerland, with three factories in Switzerland, Malaysia, and China.

Industry: Manufacturing Industrial UPS

We are looking for a Customer Project Manager in Malaysia to make an impact!

Location: Selangor, Malaysia.

Our Offer - What’s in it for me?

• Global family leave.
• Flexi work environment.
• Personal development opportunities.
• Interactive employee engagement activities.
• Be part of a growing company with an excellent industry reputation, a recognized

leader in a market where energy services are in demand.

• Positive corporate culture and strong team work.

Your Responsibilities:

The Customer Project Manager is the primary customer contact person in managing customer projects to ensure projects are delivered within timeline, scope and cost. The Customer Project Manager is also responsible in managing customer communication and act as customer focal point throughout project execution immediately from project transfer stage from Sales department through to the closure of the project.

Essential Duties And Responsibilities

Customer Management:

• Point of contact for Project and Technical Communication with the customer during FAT
• Responsible for customer inspections (PIM/FAT/Packing Inspection)
• Ensures that Customer requests and questions are answered or transferred to the

project team if they cannot be addressed immediately

• Travel for Kick of Meetings (KOM) / progress meetings depending on projects when necessary

Fat Execution:

• Makes sure upfront that the systems are ready for FAT
• Performs FAT with Client on behalf of Outstation PMs
• Ensures that Outstation PMs initiate planning of the FAT on time
• Identifies and minimizes non-conformance costs (Punch Items and Re-FAT)
• Ensures a proper Closing of Punch Items
• System Release if all pending Items have been closed 3rd party supplier (sub supplier) Management/Inspections
• Attends FATs of 3rd party supplies at the supplier Site on behalf of the Outstation team
• Attends Meetings and audits of 3rd party supplier if required Communication and Coordination:
• Ensures targeted and full communication within the project team and with stakeholders on an international basis
• Establishes key relationships within the factory
• Listens to others and communicates in an effective manner
• Project Execution (Planning, Steering & Controlling):
• • Ensures that Sales initiates the hand over to execution. Participation at Customer Kick
• Off Meeting and initiates internal project Kick Off Meeting.
• • Handles the planning elements and milestones according Customer Project Process
• in coordination with the Project Planning, Operation, Engineering & Customer Service

Teams (When Necessary)

• Identifies and minimizes non-conformance costs
• Leads and organizes status meetings for a regular project status review with the

project team if required. Close cooperation with the assigned Application Design Engineer.

• Monitors document submission status in cooperation with documentation teams.
• Ongoing monitoring of project status, early identification of discrepancies and initiating targeted measures/action
• Performs project close review (commercial, lessons learnt, best practice)
• Ensures a proper handover of the project to the Customer Service department

Finance Management:

• Leads the project within the defined budget Internal
• Has cost and margin responsibility for the project as defined at project start
• Initiates invoicing according to project progress and follows up payment status
• Reviews initial project calculation, highlight and clarify discrepancies
• Participate at monthly project control reviews
• Optimizes project profitability
• Review final project performance

Risk-, Opportunity- And Claim Management:

• Throughout project life cycle, identifies, assesses and monitor all risk factors and opportunities
• Assesses the contract in terms of claim-relevant significance
• Work closely with Legal department for legal advise
• Devises suitable strategies for risk mitigation (elimination, reduction)
• Informs customer, management and project team about scope deviations
• Identifies and mitigates external claims (defines costs and argumentation, prepares claim and negotiates change order) in close collaboration with purchasing and Sales/Tendering
• Identifies Opportunities for additional business (define costing, prepares offers and negotiate change order) in close collaboration with purchasing and Sales/Tendering) 3rd party supplier (sub supplier) Management
• Involves purchasing at an early stage of the project
• Involves qualified subcontractors/partners in a timely manner
• Leads commercial clarifications with support of purchasing and procurement
• Rigorously monitors the performance of the subcontractors/partners, conducts timely

escalation (in the event of qualitative shortfalls and problems in cooperation) and,

where there are any discrepancies , initiates timely suitable action

Your Background:

Knowledge And Skills – Required

• Must posses Degree in Electrical Engineering
• 5 – 7 years in the electrical industry
• 5 – 7 years of project management experience, in systems / equipment business
• Strong communication skills (situational adapted, sensitivity, politeness)
• Project Management skills (Tools, Methods concerning duties and responsibilities,

knowledge of economics in project business)

• Fluent in English (written and oral)
• Ability to handle several projects in parallel
• Experience in the O&G Industry

Personal Attributes

• Leadership Capabilities, e.g. team development, team motivation, coaching,mentoring

- Results/Solution Orientation

- Motivation and Inspiration

- Customer Focus

- Decision Making

- Organizational and Quality orientation

• Ability to work in an international and multicultural environment
• Initiative to acquire knowledge and skill to continuously improve job performance

Gutor is an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.