Collections Team Leader

Job Title: Collections Team Leader

Location: Lisbon 

Contract: Permanent (Hybrid)

About Us

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience. Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialised in technology.

About The Role:

As a Collections Team Leader, you will lead part of our Global collections team servicing 23 countries across the world chasing outstanding invoices. You will manage a team of 3 global senior credit controllers

Main Responsibilities

• Manage a small portfolio of Key accounts.
• Be point of escalation both internally and externally
• Support with cash flow forecasting 
• Ledger review on a bi-weekly basis with escalation to account managers and SLT
• Support the team with collections queries 
• Drive the team to meet monthly targets and keep bad debt to a minimum
• Keep the team up to date on collections processes.
• Support on projects to build team efficiencies 

Required Qualifications and Experience

• 2 years min experience managing a team. 
• Experience being in a global collections role. 
• Ability to deliver high level, accurate reporting. 
• Proficient English and German language, any other language would be an asset.
• Ability to time manage and prioritize.
• Ability to work with a segregated team in different time zones.
• Use of Microsoft Office including Excel, Teams and PowerPoint.
• Excellent communication skills.

Working For Us

At Cyncly, we’re a global family that collaborates with humility and respect for one another. With more than 2,400 employees around the world, we not only recognize our diverse perspectives, we champion our different outlooks and firmly believe it to be what makes us better together.

You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees.

Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage applicants from all backgrounds to apply to our roles.

That’s who we are: A team that recognizes our strength is in working together to not only get things done, but also lead the industry with a bold approach that’s dedicated to making our customers better.

Come Join Us!