Operations Manager

Operations Manager to help lead that mission forward from our Riverside office.

In this full-time, on-site role, you’ll be responsible for overseeing the daily operations of our ECM program. We’re looking for someone who brings structure, accountability, and energy to a team environment. You’ll lead and support a multidisciplinary staff—including Lead Care Managers, outreach team members, and administrative personnel—ensuring that everyone stays aligned, productive, and mission-focused. This role is hands-on, fast-paced, and deeply impactful.

The ideal candidate has at least 5 years of management experience in healthcare, ideally within Medi-Cal, ECM, CalAIM, or population health settings. You’re someone who’s driven by performance outcomes and knows how to keep a team on track with KPIs, documentation compliance, and productivity metrics. You’re comfortable making operational decisions, solving problems quickly, and helping your team stay focused on delivering high-quality, person-centered care.

As Operations Manager, you’ll work closely with leadership and HR to ensure systems are running smoothly, team performance is meeting expectations, and service delivery aligns with our values and contractual obligations. We’re looking for a leader who’s strategic but also not afraid to roll up their sleeves, take initiative, and bring positive energy to the workplace.

We offer a supportive, purpose-filled work environment, opportunities for professional growth, and the chance to be part of a company that is truly making a difference. If you’re ready to step into a high-impact leadership role where your skills and heart can thrive, we’d love to hear from you.


Key Responsibilities

• Oversee day-to-day ECM program operations in our Riverside office
• Manage performance goals (e.g., productivity, caseloads, timeliness, and revenue)
• Supervise Lead Care Managers (LCMs), outreach coordinators, and administrative support staff
• Monitor KPIs and proactively resolve barriers to productivity and service quality
• Ensure full compliance with ECM, DHCS, and IEHP program guidelines
• Partner with HR, executive leadership, and clinical staff to streamline operations
• Drive documentation accuracy and timeliness to maximize revenue and outcomes
• Lead a culture of accountability, continuous improvement, and mission-driven teamwork
• Support rapid scaling with strong systems and clear operational leadership

What We're Looking For

• 5+ years of healthcare operations management experience (Required)
• Deep familiarity with Medi-Cal, ECM, CalAIM, or related care coordination models
• Strong leadership skills with a proven ability to manage KPIs and drive operational results
• Hands-on and solution-oriented—comfortable navigating day-to-day issues and big-picture planning
• Skilled in tools like Google Workspace, ADP, and case management systems (CareDirector a plus)
• Bachelor's degree in healthcare, business, or related field (preferred)

Requirements

Qualifications:

• A combination of relevant experience and/or education (open to both).
• Previous experience in medical practice management is required.
• Strong knowledge of healthcare laws, health plan requirements, and regulations.
• Familiarity with Lean and Six Sigma methodologies is a plus.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to manage budgets and optimize revenue generation.
• Strong analytical and problem-solving skills.
• Project Management Experience is a plus

Benefits

Benefits:

• Health Insurance: Eligible for medical, dental, and vision insurance from the first of the month following or coinciding with your start date.
• Sick Time and Paid time off.
• Paid Holidays
• Work Flexibility: Opportunity to work from home several days a week.
• Compensation and Incentives: Competitive salary with annual merit increases
• Quarterly Bonus opportunities
• Career Development: Opportunities for career advancement and professional development

Heritage Health Network offers a supportive community and opportunities for professional growth, aiming to enhance patient and employee experiences. Join us in making a lasting impact on community health.