Senior Software Engineer, Global Commercial Services Technology

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Software Engineering & Reliability

• Performs technical aspects of software reliability for assigned applications including design, developing prototypes, and coding assignments
• Function as a leader on an agile team by contributing to software builds through consistent development practices (tools, common components, and documentation)
• Lead code reviews and automated testing
• Debug software components and identify code defects for remediation
• Automate deployments in test and production environments
• Automatically scale applications based on demand projections

Leadership

• Demonstrate increased self-reliance to achieve team goals
• Influence team members with creative changes and improvements by challenging status quo and demonstrate taking risks.
• Continuously identifies opportunities to improve efficiency of the team by analyzing existing workflow and driving the team to be more effective, productive, and demonstrating faster and stronger results.
• Mentor and guide junior team members to success within the team
• Understand platform roadmap and contribute to the platform strategy initiatives.
• Excellent communication & co-ordination skills
• Proven ability to manage critical production issues and collaborate with enterprise SRE teams to restore service within SLA.

Minimum Qualifications

• Bachelor’s Degree in related field preferred; proven industry experience.
• 8+ years of software engineering, site reliability or architecture experience.
• Experience in supporting a 24 x 7 global operations environment with on-call responsibilities for production support.
• Experience in a broad range of software development and operations technologies such as cloud, virtualization, load balancing, containers, JVM’s, web servers, application debugging, queueing technologies, caching technologies, databases, routing and switching, etc.
• Experience in supporting Disaster Recovery procedures
• Experience in developing software applications using agile methodologies.

• Knowledge/Skills

• Expertise in one or more of the cloud platforms
• Strong experience in Amex on-prem cloud
• Knowledge on cloud security principles.
• Proven understanding of all the cloud operations like infrastructure provisioning, certificate management, firewall rules, websites, load balancer configuration, website virtualization (VM’s and containers), IAM etc.
• Hands-on experience with logging & monitoring tools.
• Experience on DevOps related practices such as CI/CD, Canary Pushes/ Blue-Green deployments, Software Defined Infrastructure and tools
• Ability to guide and implement the scripting or development of production support tooling using PowerShell or similar scripting language that can be used by various teams.
• Identify problem and incident management processes as defined by ITIL foundations
• Knowledge of configuration management, release automation, and orchestration technologies
• Understanding of multi-tier application architectures and related development
• Ability to assess logging, network traces and understanding value

Preferred Qualifications

• Hands-on experience in one or more of the following technologies/frameworks
• Proven experience in driving test automation using test frameworks
• Knowledge and understanding of the SDLC principles and key controls
• Knowledge on application security guidelines & vulnerabilities management
• Understanding of Data analytics, analytics services, ETL, Business Intelligence tools
• Understanding of BDD & TDD practices.
• Experience/Knowledge on Chaos engineering.
• Java 17 or higher with Spring framework
• REST APIs using spring boot
• Power shell or similar scripting language
• Jenkins
• Ansible
• GitHub
• Containerization

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.