Senior Manager-Program Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

At American Express, we back our colleagues so they can thrive personally and professionally. We are seeking an experienced and results-oriented Program Manager to drive strategic initiatives, ensure financial and operational discipline, and manage cross-functional programs that enable business success. The ideal candidate will have a strong background in program management, financial oversight, and stakeholder engagement, with the ability to navigate a fast-paced, matrixed environment.

Key Responsibilities:

• Financial Management – Oversee overall program budget, including T&E; track spend, forecast, and ensure financial discipline.
• End-to-End Program Management – Lead planning, monitoring, and delivery of complex initiatives; establish clear milestones, timelines, and success metrics.
• Contractor & Resource Onboarding – Facilitate onboarding of contractor resources; ensure compliance with company processes and quick ramp-up.
• Issue Tracking & Escalation – Drive proactive follow-up on risks, dependencies, and escalations to ensure timely resolution. Assist in audit response as applicable.
• Governance & Reporting – Develop and maintain program dashboards, executive-level reporting and presentations, and communication materials.
• Change Management – Ensure smooth adoption of new processes and technologies across impacted teams.
• Stakeholder Management – Collaborate with cross-functional partners within and outside of Technology Risk and Information Security, ensuring alignment and transparency across all levels.

Qualifications:

• 5+ years of experience in program or project management, preferably in financial services, technology, or consulting.
• Proven track record of managing multi-million-dollar budgets and driving cost optimization.
• Strong experience in talent management and cross-functional team leadership.
• Excellent communication and written skills, with the ability to influence senior stakeholders and present to executive audiences.
• Demonstrated ability to manage vendors and third-party providers, including onboarding and off boarding of resources.
• Skilled in risk identification, mitigation planning, and escalation management.
• Highly organized with strong problem-solving skills and attention to detail.
• Proficiency with project management tools (e.g., JIRA, MS Project) and collaboration platforms (e.g., Confluence, SharePoint, Slack/Teams).
• Bachelor’s degree required; MBA or equivalent advanced degree preferred.

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.