Business Analyst

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.

Office of Family Assistance

The Office of Family Assistance (OFA) oversees cash and food assistance programs, work support programs for recipients of cash and food assistance, and refugee programs. Learn more about the office by visiting the Office of Family Assistance webpage.

What You’Ll Do

This position serves as a liaison between program policy and information technology teams to ensure the successful development, implementation, and maintenance of automated systems supporting Ohio’s public assistance programs, including TANF, SNAP, and OWF.

The Business Analyst ensures that system requirements align with federal and state regulations and provides technical assistance to internal and external stakeholders.

The final candidate selected for this position will perform the following duties:  

• Analyze, define, and document system and business requirements for Ohio Benefits and related systems. - Review and provide feedback on system design documents. - Conduct system testing and develop test case scenarios. - Provide technical assistance to CDJFS and other stakeholders. - Develop user manuals and training materials. - Monitor compliance with federal and state program requirements. - Respond to system-related inquiries and troubleshoot issues.
• Participate in policy development and training workshops.

Challenges Could Include:

• - Translating complex program policies into technical system requirements. 
• - Coordinating across multiple stakeholders including IT, policy staff, and county agencies. 
• - Managing competing priorities and tight deadlines during system rollouts or updates. 
• - Staying current with frequent changes in public assistance program policies and technologies.

Schedule: Full-time

Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Travel: Travel required, as needed.  Must provide own transportation or, in order to operate a state vehicle, you must have a valid driver’s license.

PN(s): 20048709

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

The ideal candidate, at minimum, must have the following: 

Option 1:

·       Completion of undergraduate core coursework or 2 years exp. in social or behavioral science, pre-medicine, business administration, public administration, human services as defined in series purpose, or comparable field (note:  this required education &'or experience shall not be applied to satisfy one of the following),

And

·       24 mos. recent exp. (i.e., within the past 5 years) in delivery of human services that included explaining & applying public assistance laws, policies & procedures mandated by Ohio Department of Job & Family Services & using Ohio Benefits;

And

·       6 mos. trg. or 6 mos. exp. in operating personal computer & using Microsoft Office system software, that is Microsoft Word, Excel, Power Point, or like software package.

Option 2:

Or

·       Equivalent of minimum class qualifications for employment noted above.

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s Pay Range 13. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $34.96 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

$34.96

$36.65

$38.49

$40.32

$42.29

$44.39

$46.55

$48.90

$72,717

$76,232

$80,059

$83,866

$87,963

$92,331

$96,824

$101,712

At Hire

6 Months

18 Months

30 Months

42 Months

54 Months

66 Months

78 Months

Ada Notice

If you require an accommodation based on a disability for any step of the selection process, please contact ada_public@jfs.ohio.gov

Selection Priority Notice SEIU/1199

Current employees of ODJFS in the SEIU/1199 union have selection rights before all other applicants. Applications from all other candidates will only be considered if an internal SEIU/1199 applicant is not selected for this position.

Background Check Information

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.