IT Operations Engineer - Application Team Engineer

Job description | IT Operations Engineer - Application Team Engineer

• Purpose: 
• • Coordinating incident management, troubleshooting problems, conducting root cause analysis, 
• and supporting system improvements. In addition, collaborating with teams to deliver technical 
• training and ensure smooth operation of critical applications.

Key accountabilities and responsibilities
• Providing L2 for application issues, diagnosing root causes and implementing resolutions. 
Coordinating L3 support with resolver groups (e.g. Software Engineer)
• Collaborating with Service Managers to delivering technical support and troubleshoot incidents 
and problems with existing applications by analysing system logs and performance data in 
collaboration with Software Engineers
• Monitoring performance and proactively identifying problem areas of a system i.e. software 
bugs, misconfigurations, bottlenecks 
• Supporting quality assurance testing phase on new applications to ensure they meet industry 
standards for functionality and usability
• Conducting root cause analyses for recurring issues, identifying and implementing long-term 
fixes
• Advising Software Engineers to correct errors if any and modifying the existing software
• Interacting in Corporate Systems about the performance of systems and solve their technical 
issues when relevant
• Perform reports/dashboards of the apps and vendors for the Management
• Supporting Corporate Systems teams with the creation of training and knowledge articles
• Action both autogenerated batch tickets and incoming tickets from end users 

Skills Needed:

• 1) Need to have strong analytical and problem solving skills. 
• 2) Knowledge of PeopleSoft 9.2 financials application with experience in AP, AR, GL, AM
• 3) Knowledge with People Tools such as Application Designer, Application Engine, People Code, 
• Process scheduler 
• 4) Good understanding of PeopleSoft 9.2 query, SQL and nVision reporting. 
• 5) Ability to work independently on projects. 
• 6) Strong communication skills. 
• 7) Be able to lead projects from start to finish, work on gathering requirements with the business 
• and tracking the work. 
• 8) Experience with JIRA or Service Now
• 9) Being able to perform analyze with ongoing issues to find the root cause, impact, and providing 
• the solution