Quality Control Lead (KPO/BPO)
Virtusa.com
Office
1
Full Time
Quality Control Lead (KPO/BPO) - (CREQ232368)
Description
- Lead the quality assurance team. Oversee day-to-day QA operations, manage audit coverage, and drive consistency across QA analysts
- Supervise QA team reviewing deal cases and ensure SLA adherence
- Define sampling strategy (critical vs. standard vs. renewals)
- Conduct calibration sessions to align QA scoring
- Review escalations and validate high-severity cases
- Monitor QA metrics (Accuracy %, FPY, Leakage) and prepare weekly reports
- Provide coaching, feedback, and targeted training for QA team
- Support transition activities, pilot runs, and process improvement initiatives
- Bachelor/Master’s degree in Business, Operations, or related field
- 5 - 7 years of experience in Quality Assurance, with at least 2-3 years in a lead role
- Strong knowledge of order management, contract lifecycle, and compliance requirements
- Proficiency in QA methodologies such as 7 QC tools, SWOT analysis, continuous improvement framework, error rubrics, and sampling strategies
- Skilled in data analysis and reporting (Excel & dashboards)
- Excellent stakeholder management and mentoring abilities
- Exposure to Six Sigma methodologies (YB and GB)
Primary Location
: LK-1-ColomboSchedule
: Full TimeEmployee Status
: Individual ContributorJob Type
: ExperiencedTravel
: NoJob Posting
: 19/09/2025, 9:58:40 AMQuality Control Lead (KPO/BPO)
Office
1
Full Time
September 19, 2025