Service Desk Specialist

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Desk Specialist to join our UniQue team.

What will you be doing in this role?

• Provide first-line support for Neo (EBA / ERP) users external to the organization via the Neo Service Desk (JIRA-based platform).
• Deliver first-line functional support for business users of the EBA, resolving day-to-day operational issues in support of Business Support Operations (BSO).
• Liaise with second-line IT support to document functional requirements and system errors of the EBA, in collaboration with BSO teams.
• Work with the Chief Assistant BSO and EBA BSO team to provide training to business users, requesters, and external users of EBA/Neo; create and maintain related training materials.
• Maintain and ensure the quality of Master Data for business operations.
• Support User Acceptance Testing (UAT) and provide assistance during system upgrades and patch releases for the Enterprise Business Application / Neo system.
• Provide technical and functional expertise to EBA/Neo business users, requesters, and external stakeholders.
• Support the change management process for the introduction and integration of new functionalities; contribute to overall business process improvement initiatives.
• Assist with audit reviews as needed.

Requirements

What do you need to succeed in this position?

• Higher vocational training in a relevant discipline with at least 2 years of post-related experience, or a secondary educational qualification with 4 years of post-related experience.
• Excellent knowledge of incident management processes, with demonstrable experience in this area.
• Strong functional knowledge of business process modules in Oracle E-Business Suite (e.g., iProcurement, Purchasing, Advanced Procurement Suite).
• Solid functional understanding of Oracle E-Business Suite modules including Finance, Human Resources, and Logistics (Inventory, Order Management), and their integration with one another.
• Practical experience and proven skills in analysis, design, testing, implementation, and support of ERP systems, preferably based on Oracle E-Business Suite (EBS) version R12 or later.
• Proven ability to document business processes and procedures clearly and accurately.
• Good command of spoken and written English (B2) is required.

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at  or more information.