Pharmacy Technician Supervisor, Ambulatory Care

The University of Iowa Health Care, Department of Pharmaceutical Care is seeking a full-time Ambulatory Care Technician Supervisor to join our team.

The Pharmacy Technician Supervisor serves as a member of the Pharmacy management team. Under general supervision of the Ambulatory Care Pharmacy Managers, the Technician Supervisor coordinates, supervises and is responsible for pharmacy technician personnel and technical services of the Holden Comprehensive Cancer Center (HCCC) Pharmacy, Ambulatory Surgical Center (ASC) Pharmacy, Pomerantz Pharmacy, and the Specialty Pharmacy Operations located at the Medical Center University Campus.  The Technician Supervisor is aware of all processes and procedures, ensures accountability of technician services, and can perform the technical activities in all Ambulatory Care Pharmacies as necessary.  This position’s work location is at Medical Center University campus but may also require travel to offsite satellite facilities.

Position Responsibilities:

1. A. Human Resource Management
2. C. Compliance and Regulatory Management                                                                                                                                                                                           

• Supervises technical activities of technician staff in HCCC, ASC, Pomerantz and the Specialty Pharmacy at the Medical Center University.
• Manages the hiring of staff and students, including candidate evaluation, interviewing, and onboarding.
• Ensures accountability and documentation of staff competencies.
• Develops, manages, and optimizes the performance of staff.  Ensures staff are compliant with policies, procedures, and regulations.
• Meets with staff routinely to advance engagement and support.
• Provides staff feedback and supports HR initiatives in a positive manner.
• Ensures staff understand their roles in patient medication safety and actively searches for methods to improve medication safety aspects of workflow.
• Reviews errors and provide staff coaching consistent with a Just Culture environment.
• Oversees the maintenance of standard procedures and quality assurance measures.  This also includes monitoring the technical aspects of drug preparation/dispensing to ensuring proper established procedures are followed.
• Engages staff in meeting ambulatory care and department goals.
• Creates an environment that encourages high performance, accountability, and teamwork.

B. Pharmacy Operations

• Manages the scheduling and coordination of staff to ensure proper support to all pharmacy areas, including responding to and addressing unanticipated absences.
• Participates in rounding and workflow as necessary to maintain competence, demonstrate leadership, and maintain pharmacy operations.
• Monitors operation of Ambulatory Care Pharmacy equipment. Performs minor adjustments or initiates request for repairs or replacement as needed. Ensures maintenance of equipment is timely.
• Initiates and prepares forms and records including payroll records, inventory records, and requisitions.
• Oversees inventory management in ambulatory care areas by ensuring that all medications are properly stored, and inventory documentation and recordkeeping is appropriate. Assists technicians with maintenance of adequate inventory of medications and supplies.
• Actively participates in the drug shortage committee and assists with the coordination and communication of inventory conservation strategies in the areas of direct oversight and within the ambulatory care department.
• Contributes to and leads activities relating to strategic planning and implementation for the pharmacy department.
• Assists the Pharmacy Managers in development and review of workflows, new processes, and initiatives to improve patient safety, efficiency, and quality.
• Collects and analyzes financial and productivity data. Utilizes data to assist in budget development and preparation, resource allocations and cost containment strategies. Manages workflow to meet budget goals.
• Participates in management/department meetings and is actively engaged in decision making related to new services or procedures, and employee relations.
• Supervises staff involved with leadership of USP standard adherence.
• Maintains a working knowledge of USP 795, USP 797, and USP 800.
• Maintains a working knowledge of Specialty Accreditation standards.
• Attends and actively participates on committees that establish policies and procedures that pertain to regulatory compliance and accreditation.
• Routinely monitors cleanroom compliance to ensure established procedures, regulatory compliance, quality assurance, and safety regulations are followed.
• Provides oversight and direction to Environmental Services (EVS) and/or other agencies that provide housekeeping services to cleanrooms and segregated compounding areas in assigned areas.
• Assists with scheduling certifications, maintenance, routine inspections, calibrations of equipment, troubleshooting, and mitigating equipment or cleanroom failures when needed.
• Attends (and communicates via in-service education) seminars, conferences and institutes designed to increase personal knowledge of accreditation and compliance standards, communication techniques, employee relations, and management.

D. Technical Duties

• Performs all duties performed by the Ambulatory Care Pharmacy technicians as needed, including sterile and non-sterile compounding.
• Performs other duties as assigned.

E. Other

• Consistently demonstrates the WECARE values and Service Excellence culture of UI Health Care.
• Completes and maintains compliance with all competencies and educational requirements.

Education Requirements:

• Bachelor’s degree or equivalent combination of education and experience
• Successful completion of the pharmacy technician certification exam within twelve months of the start of employment. 

Experience Requirements:

• Minimum of 3 years’ experience in a supervisory, pharmacy or technical work setting.
• Job related experience with commitment to service excellence.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills, creating positive working relationships with team members including healthcare providers, vendors and pharmacy staff.

Desired Qualifications:

• Job related experience in a hospital setting.
• A Master of Science in healthcare/management related advanced degree such as an MHA, MPH or MBA.
• Experience with automation/technology, human resources management, project management and Epic electronic health record.
• Ability to effectively multi-task, keeping multiple initiatives moving forward simultaneously.
• Experience with non-sterile and/or sterile compounding.

Position and Application details:
In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:
• Resume
• Cover Letter

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. 
For additional questions, please contact Teresa Walker at Teresa-Walker@uiowa.edu.