Non Secure Tenancy Officer NCCHS

Role: Non-Secure Tenancy Officer

Contract Type: Permanent

Working Hours: 37 hours per week, Monday – Friday between the hours of 8:00am - 18.00pm on a rota basis

• Worker Type: Hybrid Worker 
• Salary: Grade E - £28,598 - £31,022 per annum 
• Location: City Wide

We’ve got an exciting opportunity available for a talented individual to join our workforce as a Non-Secure Tenancy Officer - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement, and access to a generous pension scheme, we strive to create an innovative, inclusive, and progressive work culture where everyone is supported to do and be their very best. 

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham.  So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About The Role

As a Non-Secure Tenancy Officer at Nottingham City Council, you will play a key role in supporting some of our city’s most vulnerable residents by managing temporary accommodation services. You will be the first point of contact for individuals and families referred through our Housing Solutions Service, helping them settle in, understand their  Tenancy conditions, and access Housing Benefit and other welfare entitlements. Your role will involve ensuring that tenancy agreements are adhered to, monitoring rent accounts, addressing arrears, and promoting financial stability, while also ensuring that residents maintain positive behaviours to comply with tenancy agreements. You will take appropriate action where legal or enforcement measures are required. In addition, you will oversee the provision and upkeep of essential furniture and equipment, manage vacancies to minimise voids, and maintain accurate case records in line with council procedures. This is a varied and rewarding role where you will make a direct impact by providing safe, well-managed temporary accommodation and supporting residents towards longer-term housing solutions.

About You

The Ideal Candidate Will Have:

1. Previous experience of working in a housing environment and an ability to learn.
2. Ability to remain calm and able to make accurate and timely decisions whilst under pressure and to maintain control of challenging situations. 
3. An understanding of issues relating to homelessness.
4. Working knowledge of Welfare Benefits.
5. Good interpersonal skills and a proven ability to communicate effectively at all levels and to a range of customers, and the ability to develop and present written or verbal information in a clear and concise manner.
6. Ability to be considerate but also firmly assist and direct people who may not be engaging or not adhering to their tenancy.

You can find the full job description for this post here.

Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.

At Nottingham City Council we believe that work is what you do, not where you do it.  We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

Closing Date: 03 October 2025 (midnight) - please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held: 16th October 2025 - Please note this is subject to change

If you have any queries relating to the role or wish to get an update on your application, please email our Housing Services Recruitment team recruitment@nottinghamcity.gov.uk 

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support 

By applying to this job, you agree to our Terms & Conditions.

Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits. 

In addition to working within a great team and a competitive salary you will have access to:

• 26 days annual leave (rising to 33 days after 5 years’ service)  + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working – to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.
   
We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.    

We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.