Advanced Desktop Support Engineer

General Information

Name Senior IT Support Engineer Location D-Tower, Seoul Business unit FU-Engineer Working time Full-Time Type IT Service Management

Description & Requirements

About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.


In this Role, you’ll get to:

• Ensure the stable operation of the company’s internal IT systems and services.
• Troubleshoot and resolve hardware issues (PCs, networks, telephony, printers, etc.).
• Maintain and support internal client application systems.
• Distribute, install, and troubleshoot client batch software.
• Provide timely responses to user requests and IT service tickets.
• Manage site cabling and coordinate with external suppliers when needed.
• Oversee setup, maintenance, and control of IT security systems, server rooms, environmental monitoring, and related infrastructure.
• Support both local (Seoul) and remote users.
• Collaborate with internal departments, gather and follow up on user feedback, and contribute to improving the department’s NPS score.
• Lead IT-related projects, demonstrate management capability, and assist in ad-hoc initiatives.

What you'll Need to Succeed:

• Proven experience managing IT assets and maintaining inventory.
• Degree in Computer Science, Information Technology, or related field (or equivalent experience).
• At least 5 years of IT support experience in high-volume, fast-paced environments.
• Strong knowledge of desktop support and troubleshooting (Windows, Mac, and mobile systems).
• Basic networking knowledge; CCNA certification is a plus.
• Familiarity with IT security systems, server room management, and environmental monitoring.
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Project, Visio, etc.).
• Experience with Active Directory configuration, ITSM systems, and IT service processes.
• Strong communication skills with a proactive approach to problem-solving.
• Previous project or team leadership experience; PMP/Lean Six Sigma certifications are a plus.
• Passion for emerging technologies and continuous learning.
• Experience managing external vendors and suppliers.
• Bilingual capability in English and Korean; Mandarin is an advantage.
• Previous experience studying or working in an international environment is preferred.

Why Trip.com Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What’s more?

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Find out more job opportunities at https://careers.trip.com


Have a good trip, and see you soon!