Claims Advisor

General Information

Press space or enter keys to toggle section visibility

Name Claims Advisor Site / Location Melbourne Support Centre Ref # 12376100 Entity Australia Post Opening Date 19-Sep-2025 Suburb Richmond Work Type Permanent Full Time

Description & Requirements

Press space or enter keys to toggle section visibility

Help us deliver like never before 

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. 

About The Opportunity

Become a vital part of the Recovery & Health team as a Claims Advisor, where you will help shape how injured team members navigate their recovery and return-to-work journey. This role offers a unique chance to lead claim determination, working within a forward-thinking team that is delivering improved health outcomes. You’ll be at the centre of collaborative efforts that balance compliance, customer service, and operational efficiency.

What you’ll deliver with us 

In this role, you’ll manage claim registrations, determine liability, and support sustainable return-to-work outcomes. Reporting within the Recovery & Health team, you will work closely with Workplace Recovery, Operations, unions, medical professionals, and legal representatives. Success means driving timely, compliant claim decisions that reduce disputes, enhance customer experience, and contribute to the overall health and productivity of the workforce.

You’Ll Also

• Manage and determine claims for compensation, ensuring compliance with legislative and organisational requirements.
• Collaborate with key stakeholders to facilitate claim decisions and sustainable recovery outcomes.
• Coordinate Independent Medical Examinations and participate in case conferences as needed.
• Use technology to streamline processes and improve productivity while maintaining exceptional customer service standards.
• Contribute to continuous improvement initiatives within the My Health & Recovery Operational Model and actively support team discussions and feedback processes.

About You

You’re a proactive and empathetic professional who values collaboration and integrity. You have a strong ability to navigate complex situations, build trusted relationships with diverse stakeholders, and communicate clearly. Your adaptable, solution-focused mindset aligns well with Australia Post’s culture of teamwork and delivering sustainable outcomes for people and the business.

You’Ll Also Need

• Proven experience managing a diverse portfolio of injured team members and delivering timely, cost-effective claims outcomes.
• Demonstrated success in managing stakeholder relationships, including unions, government bodies, HR, and operational teams.
• High-level decision-making and communication skills, with the ability to analyse complex issues and develop innovative solutions.
• Understanding of Australia Post Group’s employment conditions and self-insurance licensing requirements.

How we’ll deliver for you 

• Hybrid work model (between the office, travel to relevant work sites and being based at home)
• Be part of a collaborative as well as autonomous work environment

We’Re Delivering Together

Our diverse and inclusive workplaces bring out the best in our people. We're all ages, genders and abilities, and we come from all walks of life. That’s how we deliver for Australia - together. We believe our business should reflect the diverse communities we operate in. See how we’re achieving that here. 

We encourage applications from all backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability and Ex Defence Force.  

We acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees, and recognise their continuing connection to land, water and community. We pay respect to Elders past, present and emerging. To find out more about our progress with reconciliation, watch this short video. 

Australia Post is committed to providing an inclusive and barrier-free workplace and encourages the implementation of workplace adjustments for team members with disability at all stages of their career.  If you have any questions, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au  

See and hear more about what it's like to work in business support with us: