Business Solutions Lead - People & Culture

General Information

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Name Business Solutions Lead - People & Culture Site / Location Melbourne Support Centre Ref # 12375615 Entity Australia Post Opening Date 19-Sep-2025 Suburb Richmond Work Type Permanent Full Time

Description & Requirements

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Help us deliver like never before  

We’re looking for a Business Solutions Lead – People & Culture to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australian's love and trust, while delivering a sustainable future for Australia Post, and you could be part of that.  

We're empowered to deliver for our teams and to delight our customers. We provide an inclusive and supportive environment that nurtures talented people, trusts our teams to deliver their best, and leverages modern work practices and technologies. It's an unexpectedly dynamic and collaborative culture that feels more like a start-up than a 213-year old icon.  

What you’ll deliver with us 

This role supports the Head of Technology People & Culture in providing the technology ambition, technology expertise and strategic leadership for developing and implementing Technology strategy in this function. These initiatives enable our business to deliver great customer and workforce experiences and solutions that support the long-term objectives of Australia Post. This includes overall accountability for the planning and execution of the business technology ambition, shaping and architecting business ideas to optimise outcomes, mobilisation of the business’ technology investment program, solution & delivery of the investment program and operational delivery of technology services to our businesses and customers.  

Reporting directly into the Head of Technology the Business Solutions Lead assists in the delivery and resolution for major change programs, minor enhancements and operational delivery for the People & Culture business unit. Partnering with key business unit managers to understand needs and challenges, to ensure delivery of critical programs and manage escalations as required.
 

You’Ll Also

• Review the funnel of ideas from the People & Culture team and develops the business case by shaping what the delivery team would look like. The you will hand it off to the team to deliver. This is a build role.
• Manage the engagement with People & Culture businesses, working across our businesses and technology to ensure alignment to Customer priorities and ensuring that a step change in our customer’s experience is achieved through technology.
• Effectively communicates the Technology ambition, strategic direction and key priorities throughout Australia Post. Use targeted communications that are appropriate to the many varied stakeholders.
• Review and ensure quality of all Concepts, Idea Proposals, Idea/ Evaluate Business cases and associated documents and review all costings and financial metrics
• Working directly with business stakeholders to craft & deliver innovative solutions, owning and delivering technology contribution for any tender responses
• Recommends and identify new business opportunities in leveraging current and planned business solutions.

About you 
Ultimately, we are looking for someone who can build strong relationships with the P&C and Technology teams to understand their business needs. This goal of this role is to influences the most optimal business outcomes with internal/external service providers. If you can work with IT delivery teams to represent P&C business priorities assisting with facilitating prioritisation and demand management with the business, then this is a great role for you! Ideally you can condense problems into priorities and take and idea into a plan of action! That’s why a consulting background is highly regarded. 
 

You’Ll Also Need

• Demonstrated experience collaborating with Technology teams in delivering end-to-end Technology services (plan, build, run)
• Background working in strategy consulting, technology or business analysis is advantageous
• Internal knowledge of Australia Post and our processes is highly regarded 
• Business Case Development or Project Management skills with the ability to take something from concept stage into evaluate stage.
• Demonstrated experience in defining, developing and executing technology strategies that are aligned to business ambitions
• Strong ability to build relationships with new and varied stakeholders 
• Good stakeholder management skills and comfortable with facing into Head’s of Technology and Head’s of P&C

How We Will Deliver For You

• We offer a hybrid work environment located in our brand new Burnley Office Space.
• Immerse yourself in the AP Way - where every single team member partakes in a learning module to help understand the vital role we play in delivering our strategy and purpose 

We’Re Delivering Together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. 

See and hear what it's like to be part of our teams in digital tech: