Technical Manager

Customer Services (CS) focuses on delivering comprehensive support across various areas such as technical assistance, network design, deployment, integration, and maintenance, with the goal of maximizing customer satisfaction and generating revenue. Within this, the End-to-End (E2E) subfamily ensures cohesive support across different business units by managing both technical and non-technical aspects throughout pre- and post-sales phases. It plays a key role in preparing service readiness, providing feedback on product serviceability, and escalating critical issues to the appropriate internal functions when necessary.

The Technical Manager oversees all technical management activities outlined in the customer contract, ensuring they are delivered with the required quality, within the agreed timelines, and with proper risk management—from the delivery planning phase through deployment, customer acceptance, and support. This role also serves as the primary technical contact and the first point of escalation for all technical matters within the customer project.

 

• Serves as the primary technical contact for small to mid-sized projects.
• Collaborates closely with project management and technical teams.
• Manages all technical activities per customer contracts, ensuring quality, risk control, and timely delivery from planning to care phase.
• Acts as the main technical interface and first point of escalation.
• Ensures smooth project execution and network availability, following BG/BL guidelines and PM at Nokia methodology.
• Supports the Project Execution Owner (PEO) in planning, delivery, and acceptance.
• Assesses workload and required expertise; handles resource planning and technical task allocation.
• Leads technical execution activities, including implementation, acceptance, verification, fault management, and upgrades.
• Conducts technical risk analysis and implements mitigation plans.
• Aids in transitioning projects to operations and ensures successful action implementation.
• Maintains network availability with the Care team.
• Identifies technical opportunities to expand customer contracts (e.g., network growth, feature additions, software fixes).
• Supports Solution Managers in reviewing solutions and project assumptions, when needed.
• Strong technical project management for small to mid-sized projects
• Primary technical interface and escalation point
• Skilled in cross-functional collaboration
• Experience with contract-based delivery, quality, and risk management
• Proficient in project planning, resource allocation, and task management
• Hands-on with implementation, acceptance, upgrades, and fault management
• Conducts technical risk assessments and mitigation
• Supports project transitions and ensures network availability
• Identifies opportunities for technical growth and contract expansion

 

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
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What we offer
 
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.