MS Specialist OSS

As Operational Support Systems Specialist, ensures the maintenance of OSS SQM and upgrades and updates of the OSS SQM SW   HW within the agreed  SLA. You will be responsible for the OSS SQM maintenance upgrade, error collection, and preventive maintenance. It is responsible for data administration, CMDB, and identity Management functions.

• Administration of OSS applications, preferably Open NMS , HP TeMIP, and other third-party NMS.
• Ensure the performance and quality of the technical platform, servers, applications, etc, by doing proactive preventive checks.
• Co-operate with other Network Operation Centre personnel in trouble and emergencies related to TeMIP applications.
• Change management and governance to handle deployment.
• Filter management & customisation of filters on the TeMIP system.
• Troubleshooting and fault rectification in the OSS system within the SLA time frame.
• JIRA mgmt. on handling requests related to external interface communication and upgrade support.
• Case handling governance and implement TSN & minor patching in Lab & production systems.

You Have:

• Bachelor's or Master’s degree in or related field with 7+ yrs professional experience in telecom/IT operations.
• Working experience in  TeMIP for fault and event management.
• Basics of Linux: command-line proficiency, system navigation, basic scripting (shell/awk/sed).
•  Work experience in telecom OSS and alarm flow from EMS (Element Management System) to NMS.
• Handling P2/P3/P4 customer incidents, adhering to defined SLAs. Willingness and ability to work in rotational shifts (24/7 support environment).
• Experience with the UCA platform for alarm correlation and fault data aggregation.
• Configuration of new devices in OpenNMS, MIB Loading, ensuring proper data flow, and correlation.

It would be nice if you also had:

• Scripting experience (Shell/Python) for automating routine tasks.
• Exposure to ITIL processes, including Incident, Problem, and Change Management.
• Understanding of SNMP, syslog, and other telemetry protocols.

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer
 
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.