Senior Executive - Financial Services

Provides payment management expertise in area of specialism, such as collections/lending. 
More experienced Advisors may coach others and support the resolution of escalated complaints in 
accordance with 
business, policy and legal 
requirements

Job Title:

Senior Executive - Financial Services

Job Description:

Provides a first point of contact service resolution for the customer, educating customers on the alternative options available for the service being supported 
Uses online systems to accurately document customer account information, adhering to data privacy legislation.
Ensures regulatory compliance
In the case of collections activity, determines reason for customer payment delinquency and obtains payment commitment., 
More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area

Location:

Mumbai

,

India

Time Type:

Full time

Contract Type:

Permanent