Business Analyst

Job Duties:

• Manage customer requests and requirements.
• Responsible for research, analysis and evaluation to determine needed requirement.
• Create requirement documentation and supporting project documentation.
• Develop and complete testing requirements and obtain necessary approval for project implementation.
• Own a project from analysis phase to implementation phase with minimal support from immediate supervisors.
• Serve as escalation point for issues addressed during project lifecycle. Able to work independently to identify root cause of issue and enact appropriate solution accordingly.
• Develop and maintain relationship with Business Owners ensuring expectations are met for project implementation.
• Participate in creating, administering, and continuously updating procedures for resolution of all related issues.
• Communicate effectively with all levels including both technical and non-technical staff, internal and external. Must be able to explain technical issues to non-technical people.
• Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
• Perform other duties as assigned by management.

Qualifications:

• Bachelor's Degree or equivalent work experience - Required
• Required Skills: Minimum of 2 years relevant experience in business analysis/reporting including gathering & documentation of data. 
• Knowledge in Microsoft SQL, PowerBI environment, Salesforce data structures would be an advantage. 
• Preferably with experience in managing large and complex projects.