Business Assurance Manager

PayProp and Reapit – Who are we?

PayProp, a Reapit company, offers a tech platform for letting agents that lets them automate every part of the rental transaction. PayProp is easier to use and more powerful than solutions by banks and traditional software vendors.

We’re a seasoned team of professionals with expertise in property, banking, finance, risk management and technology, as well as building and managing highly secure cloud-based Web applications.

Reapit is the original end-to-end business technology provider for estate agencies of all sizes. We’ve been helping sales and lettings agents build relationships and grow their businesses for more than 25 years. Our technology empowers property professionals across Europe, the Middle East, Australia, and New Zealand to work with buyers, sellers, tenants, and landlords to deliver a dream home experience.

Worldwide, over 78,000 agents across more than 15,000 branches use Reapit to run their businesses, manage properties, collect rent, engage clients, and provide outstanding customer service every time.

What you’ll be doing

Reporting directly to the Senior Director, Business Transformation, the Business Assurance Manager will be responsible for managing cross-functional programs in a matrix organisation covering a range of areas. The role requires a strong combination of strong business acumen, technology skills and program management and the individual needs to be a coach with sound judgement and influencing capabilities.

As a Business Assurance Manager, you are responsible for empowering cross-functional teams of executives, managers and individual contributors to deliver multiple concurring and complex transformational projects as you anticipate and mitigate risks, track and communicate timelines and highlight risk and/or non-compliance to the CEO and business leadership.

Responsibilities

• Lead multiple programs. Define milestones, success criteria, manage dependencies and deliver iteratively
• Create and track detailed plans to deliver programme goals and ensure on-time delivery, including implementation plans and track progress against individual initiatives
• Drive program schedules and requirements, identify possible issues and clearly communicate them to stakeholders
• Ensure efficient resource availability and allocation across programs
• Assess and mitigate risks, anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance business needs versus technical and/or operational constraints to optimise risk taking and keep programs on track
• Work closely with all program stakeholders to influence and secure resources against program plans
• Develop and manage dashboards and analytics to monitor program performance indicators (KPIs) and Objectives and key results (OKRs)

You will help identify and work on how business operations can deliver Reapit’s group-wide priorities, to become more customer obsessed and competitive, and ensuring our people have the right tools to do their jobs.

Who we’re looking for

At PayProp, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don’t worry if you don’t meet all of them, we’d still like to hear from you.

We’re looking for a confident, analytical, and highly organised professional with a strong track record in programme management and business operations. You are someone who thrives in ambiguity, brings structure to complexity, and communicates clearly across all levels of the business.

You’Ll Likely Bring:

• Proven experience project managing complex projects and programmes in a fast-paced, matrixed environments (ideally in tech or fintech/proptech sectors).
• Strong business acumen, with the ability to align project goals to strategic objectives.
• Excellent risk management, problem-solving, and stakeholder engagement skills.
• Comfort working cross-functionally, with technical and non-technical teams.
• A structured approach to delivery, with hands-on experience managing timelines, resources, and KPIs/OKRs.

You’re not only a strong planner and operator — you’re a collaborator, a coach, and a champion for accountability. If you're excited about driving transformation at scale and ensuring every part of the business is set up to succeed, this role could be for you.

What your impact and success looks like

As Business Assurance Manager, we expect your success and impact in the early stages of your career with us to look something like this:

Within 1 Month:

• You’ve developed a deep understanding of PayProp’s operating model, cross-functional teams, and ongoing business transformation priorities.
• You’re confidently tracking and reporting on at least one active programme using structured tools and communication cadences.
• You’ve built strong working relationships with key stakeholders across tech, operations, and leadership.

Within 3 Months:

• You are leading multiple business assurance initiatives with clear plans, KPIs, and status reporting.
• You’ve proactively identified bottlenecks or risks across projects and successfully escalated or mitigated them.
• You are a trusted point of contact for program governance, and your dashboards are being used by stakeholders for decision-making.

Within 6 Months:

• You’ve delivered significant milestones across key transformation programmes, with measurable business impact.
• Your influence has helped embed a culture of delivery, accountability, and continuous improvement.
• You are recognised by the leadership team as a critical enabler of operational excellence and strategic delivery.

What’s in it for you?

We operate a Flexible Working Policy and we would like for you to work from our Stellenbosch office, 2 days a week.

We’re offering the chance to really make a difference here at PayProp and the opportunity for personal growth is very real. You’ll feel part of a special team. You can expect a highly competitive salary and some great benefits.

Don’t tick all the boxes? Neither do we

We care about our industry and want it to become a more inclusive and diverse place to work. So, we’re driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success.

We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all.

We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.