Senior Fraud Detection Analyst.FRMU - MBP.Retail Banking Group

The Senior Analyst Fraud Detection is responsible for the performance of all Fraud related functions within the Fraud Risk management Unit whilst ensuring that all these activities are carried out with maximum efficiency, security and control in accordance with established procedures and agreed service standards. The role requires a thorough understanding of 1Link, Visa, Mastercard, and FraudGuard systems. This position operates on a 24/7 basis, ensuring continuous surveillance and swift response to potential fraud incidents.

• Monitoring of issuing and acquiring transactions for suspicious activities.
• Look for unusual patterns or anomalies that could indicate fraudulent activity, such as sudden spikes in transaction volume, transactions from unusual locations, or multiple failed attempts.
• Identify and prevent fraudulent activities using 1Link, Visa, Mastercard, and FraudGuard systems.
• Respond promptly to alerts and take necessary actions to mitigate risks.
• Follow organizational policies and regulatory requirements during monitoring activities.
• Ensure all alerts are reviewed within the specified timeline.
• Contact customers for transaction confirmation on suspicious activities to verify legitimacy.
• Block and unblock cards according to established procedures.
• Document and report any identified patterns and anomalies to the line manager.
• Maintain the MIS of daily fraud reports and document daily activities.
• Ensure timely SAFE and TC40 reporting to respective Schemes.
• Handle any other additional/temporary responsibility as assigned by the Manager to support the unit's needs.
• In-depth knowledge of 1Link, Visa, Mastercard, and FraudGuard systems.
• Understanding of regulatory requirements and compliance standards related to fraud detection and prevention.
• Ability to communicate both verbally and in writing for reporting and collaboration.
• Ability to solve problems efficiently and effectively under pressure.
• Analytical skills to interpret data and identify trends.
• Minimum of 2-3 years of experience in fraud detection and transaction monitoring.
• Experience in a 24/7 operational environment.