Senior Associate, Relationship Management - Merchant Lending

To Support the BDU Asset – Team Leaders , Relationship Management team/Business Development Officers in maintaining and nurturing both existing and prospect Relationships clients with personalized and standardized service and also manage the overall service and operational quality across the portfolio assigned.

Assist the Relationship Management team/Business Development Officers team in achieving the financial objectives on new customers , Application processing ,  limits, utilization and fee Realization against fully secured lines, Monitoring of Portfolio i.e. Routing Conditions i.e. Turnover/POS, timely Fulfillment of covenants as mentioned in Credit Approval Process along with daily operational support to the teams .

Relationship Management

• Work closely with Relationship Management team/Business Development Officers and Unit Managers/Heads to identify desired service levels. 
• Work on projects with Client Experience Manager or Governance as required to improve and standardize overall client services across all channels and contribute to developing and implement agreed actions 
• Ensure smooth flow of all applications and requests including account opening and ownership of discrepant cases from sales channels.
• Provide regular feedback to Product Managers on process / service-related issues.
• Meeting the service standards and turnaround time’s outline with SLA.

Risk management and Governance

• Assist the Relationship Management team/Business Development Officers to conduct proper KYC and fulfil the compliance requirement on KYC, and other regulated activities such as pertaining to Asset/Liabilities/insurance and investment.
• Actively participate and contribute to reduce Rejects and Referrals on all products sourced by Relationship Management team/Business Development Officers, by acting as a checker and providing feedback.
• Ensure expired and overdue KYC, Visa, Passport, Emirates are updated on a timely basis.
• Represent BDU Business Banking in liaising with audit for operational issues/ working with Relationship Management team/Business Development Officers in rectifying all audit objections and queries. 
• Ensure excellent quality of KYC is maintained on all clients including regular annual reviews of facilities/turnover and nature of transactions. Pending reviews to be completed on a priority basis.
• Conduct regular reviews for the smooth functioning of SLAs and operational standards. Initiate necessary amendments as and when required. 

Administration & Reporting

• Ensure client records and transactions are recorded/processed on the system in a timely/accurate manner. 
• Ensure effective handling of customer complaints/inquiries for Mashreq BDU Business Banking Clients.
• Monitor customer feedback to ensure Mashreq BDU Business Banking standards are met at all levels. 

Governance And Audit

• Support Relationship Management team/Business Development Officers with KYC, FATCA updatation and to have updated client information.
• Assist with effective implementation of all audit recommendations and procedures as advised by Senior Management
• Refer all matters of non-routine nature to appropriate superiors.
• To monitor the authenticity of the applications and other credit facilities by pre-screening and process where applicable the applications / requests effectively ensuring that all financial and non-financial parameters are adhered with proper signoff at every stage.
• Identify anomalies in lodgment, pledging or withdrawal process and highlighting such anomalies to the unit management for onward follow-up / procedural change.

Finance Cpr

• Manage the portfolio mapping metrics and review portfolio CPR regularly . 
• Thorough knowledge of products, services policies and processes of retail banking in Mashreq bank.
• The job holder will have to possess the following skills:
• Problem solving skills.
• Communication skills.
• Interpersonal skills.
• Ability to work under pressure.
• Computer literacy.

The job holder should have completed his high school, university graduates are better to have. They should have 2-3 years banking experience or experience in any other.