Payment Lifecycle Analyst

Are you ready to make an impact in the world of digital payments? Join our team where your analytical prowess and problem-solving skills will help shape the future. We offer a stimulating environment with opportunities for constant learning and expanded responsibilities.

As a Workplace Solutions Middle Office Analyst within Operations, you play a critical role in facilitating seamless settlement processing for the Equity Compensation business. You leverage your expertise in share settlement, reconciliation, payment processing, and external share transfers across a diverse range of products and counterparties. In this capacity, you are responsible for proactively identifying and resolving operational issues, making informed decisions in accordance with established policies and procedures, and contributing to the achievement of short-term business objectives.

You actively engage with stakeholders and drive continuous improvement initiatives, fostering strong collaborative relationships with internal lines of business. Your ability to apply robust controls, implement anti-fraud strategies, and utilize advanced data analysis techniques is essential to ensuring operational integrity and delivering high-quality service. Through your commitment to excellence and process optimization, you support the ongoing success and growth of the Equity Compensation business.

Job Responsibilities

• Reconcile daily payment tracker to ensure accuracy and completeness of all payment activities.
• Initiate and process bank wire transfers of gross trading proceeds to HSBC, adhering to established protocols and timelines.
• Prepare and provide comprehensive payment files to HSBC, including detailed settlement information required for payments to corporate clients and plan participants.
• Manage the Payment Error Log and resolve payment bounce backs by:
• Take a holistic approach to the payment process, proactively recommending workflow changes and simplifications to enhance operational efficiency.
• Collaborate with leadership to develop and implement solutions that strengthen business operating models, improve client experience, and enhance efficiency and control environments.
• Build and maintain strong partnerships with Global Shares business partners and stakeholders across the Wealth Management Business Management organization.
• Researching and analyzing payment failures to identify root causes,
• Creating tickets for client outreach and follow-up,
• Executing re-payments as necessary to ensure successful fund transfers.

Required qualifications, capabilities, and skills

• Possess 2 to 5 years of experience in payment processing or related financial operations.
• Demonstrate strong attention to detail, a results-oriented mindset, and a client-focused approach.
• Exhibit intermediate proficiency in Microsoft Office applications, particularly Excel.
• Thrive in a fast-paced environment, displaying flexibility, the ability to meet tight deadlines, and strong organizational and prioritization skills.
• Act as a dedicated team player, consistently maintaining a positive attitude and commitment to team objectives.
• Apply familiarity with continuous improvement methodologies and design-thinking techniques to drive ongoing process enhancements.

Preferred qualifications, capabilities, and skills

• Knowledge of ISO or Swift message processing or management.
• Experience with operations, controls and problem solving related to Payments, Cash, Treasury Operations.
• Experience in global payments and understanding of accounting and money movement processes.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans