Onsite IT Technician

First Focus is Australia’s top-tier mid-market Managed Service Provider. No fluff, no exaggeration—just 300+ brilliant humans across Australia, New Zealand, the Philippines, South Africa, and Ireland, growing steadily for over 15 years. We’re stable, focused, and evolving faster than your favourite app’s update cycle.

We’re proud of our dynamic culture, clear vision, and leadership that actually leads. We only hire the best—and right now, we’re on the hunt for an exceptional Onsite IT Technician who knows their way around Managed Services and understands what mid-tier clients really need (hint: it’s not just turning things off and on again)

Why You (Yes, You) Should Join Us

We know onsite techs are a rare breed. You thrive on variety, build real relationships, and love solving new puzzles every day. So here’s why First Focus might just be your new favourite place to work:

• We get it—onsite work is different. We make sure you have time to train, grow, and not just put out fires.
• We choose our clients carefully. Less chaos, less drama—just great people to support.
• We value what you value: variety, autonomy, and the satisfaction of solving real problems face-to-face.
• You’ll be backed by the best—Service Desk legends, Project Engineers, and a team that actually works together.

What You Will Be Doing

• Providing onsite desktop and infrastructure support to one of our awesome clients
• Jumping into project work when needed—deploying solutions like a tech ninja
• Getting hands-on with servers, networking gear, and other IT wizardry
• Collaborating with experienced Engineers and Technical Account Managers to keep things running smoothly
• Working across everything from desktops to firewalls, backups, and software

Requirements

Aka What You Will Bring:

• Solid chops in Microsoft AD, Exchange, Azure, and Office 365
• Generalist networking skills that make routers tremble in respect
• Excellent English—written, spoken, and phone-friendly
• A keen eye for detail and ninja-level time management
• Experience with an MSP or IT outsourcer (bonus points!)
• A vehicle and full driver’s license (non-negotiable—teleportation not yet supported)

Benefits

We believe in keeping our people informed, aligned, supported, and rewarded. Here’s what that looks like:

• Up to $80k package
• Free access to Uprise—1:1 coaching with qualified psychologists or counsellors
• Flexibility that respects your work-life balance
• 10 paid training days a year, plus exam fees covered and pay rises for certs (conditions apply, but we’re generous)
• Regular internal training and a library full of brain fuel
• FastTrack mentoring program for personal and professional growth
• Our MAD (Making A Difference) Council—focusing on equality, charity, and the environment
• Tesla company car option (yes, really—conditions apply)
• Regular social events and a team culture that doesn’t suck

Neurodiverse? We’ve Got You.

We welcome applications from Neurodiverse candidates. If you’re comfortable disclosing, we’ll share our Neurodiversity Statement and work with you to create an environment where your skills shine brightest.

Ready to be the onsite hero Newcastle deserves? Apply now—we’re excited to meet you.