Sr. Analyst Language Specialist

Role Purpose

The role includes the responsibility for Invoice Processing, Payments, Handling customer and business queries, translation of documents, resolving of exceptions as per defined SLA for Corporate, Owned, and Managed hotels.​

Key Accountabilities

• Support all customer and business queries both in their local and English language.
• Ensure timely processing of invoices and payments as per SLA.
• Performing activities like resolving exceptions.
• Ensuring timely and accurate payment to suppliers through usage of accounting & banking systems.
• Translation of documents.
• Good understanding of the key policies impacting the process.
• Should have sound process Knowledge.
• Active participation and support in team & process related projects/initiatives.
• Mentoring and coaching of new team members.
• Support in seamless audit & comply process activities as per SOX compliance.
• Assistance in formulation/updating of SOPs and ensuring compliance to SOP’s and applicable policies related to invoice processing.

Key Skills & Experiences

Education And Experience:

• Degree/Diploma in Language along with Bachelor’s (B.Com) degree or Masters degree in Finance or accounting Preferred , 2+ years of work-related experience. Proficiency in language (Reading, Writing and Speaking)

Technical Skills and Knowledge

• Good knowledge of relevant Systems and applications used in accounting function like PeopleSoft. Conversant with MS Office, ERP exposure

Other Skills

• Communication – Possess good communication skills.
• Flexibility – Flexible to work in multiple shifts
• Ability to work in cross functional teams 

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?