Network Operations Manager, Global Network Operations

Minimum Qualifications:

• Bachelor's degree in Computer Science, Engineering, a related field, or equivalent practical experience.
• 6 years of experience in telecommunications at carrier scale working with optical network infrastructure, transmission systems, layer2/3 routers, and data services.
• 3 years of experience in a leadership or management role, directly supervising NOC engineers and technicians.

Preferred Qualifications:

• 6 years of experience in telecommunications, OSP, ISP, AC/DC power systems, and relay rack/cabinet/cage construction.
• Experience with developing and enforcing SOPs (Standard Operating Procedures), runbooks, and escalation policies.
• Experience in capacity planning, performance monitoring, and service level management (SLA) reporting.
• Understanding cloud computing, linux server environments, network design and deployment, and managing infrastructure.
• Understanding of network protocols (TCP/IP, DNS, DHCP, BGP, OSPF, etc.), optical technology and network architecture.
• Excellent written and verbal communication skills, capable of providing clear and concise updates to executive management, technical staff, and business stakeholders during an outage.

About The Job

Google is proud to boast a network that provides service to millions of Internet users around the world. The Network Engineering team is responsible for operating that network reliably and at scale. As a member of the team, you have a direct impact on design and feature enhancements to keep our systems running smoothly. You also ensure that network operations are safe and efficient by monitoring network performance, coordinating planned maintenance, adjusting hardware components and responding to network connectivity issues. Google's complex network generates a constant stream of challenges which require you to continually be innovative with an evolving set of technologies. Keeping the network reliable ensures that our users stay connected with our suite of applications, products and services.

In this role, you will manage operational events, maintain SLOs /services, and prevent recurrences. You will minimize managing efforts by adopting new technologies, expanding capabilities, and using innovation as a multiplier. You will also identify potential customer-impacting events early and be ready to mitigate them before they occur.Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Responsibilities

• Lead the team of Network Operations Engineer, set and communicate individual and team priorities aligned with organizational goals, meet regularly to discuss performance and development, and provide feedback and coaching.
• Direct and prioritize resources while maintaining quality and adherence to network standards.
• Collaborate with leadership across disciplines and act as the point of contact for stakeholders, planners, designers, and operational business partners.
• Identify metrics and Key Performance Indicators to measure network operations center performance and provide periodic reporting to the management team.
• Manage network and customer escalations and drive problem resolution.