Concierge Team Leader

Company

Explore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane.  Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you!  The next step in your career could lead to the greatest adventure.

We are excited to announce an opportunity for a Concierge Team Leader to join our dedicated team at The Westin and Four Points by Sheraton Brisbane

Be where you can do your best work, begin your purpose, belong to an amazing global​team and become the best version of you. 

Role Overview:

As the Concierge, you are the face of guest service, providing personalized assistance and recommendations to ensure guests have an exceptional stay. This role is focused on creating memorable experiences by catering to guests need, such as arranging reservations, transportations, or tours, and offering expert advice on local attractions, events, and venues. The Concierge is a key resource for guests, delivering tailored solutions with professionalism and efficiency, while maintaining strong relationships with local businesses to provide exclusive services and opportunities.

Key Responsibilities:

• Make sure our guests always get a warm welcome and a sincere farewell from you and your team
• Support and lead fellow associates in their daily tasks, while training new associates.
• Support any needs at the concierge desk or the door while ensuring the lobby and driveway areas look great
• Deliver a memorable experience to guests with a swift and personal service – not forgetting to recognize and record guest preferences
• Resolve guest issues and use their feedback to improve guest satisfaction
• Collate and share local insights to meet guest requests i.e. sporting events, places of interest and local restaurants
• Make great guest relationships in a very short space of time
• Effortlessly meet the diverse cultural needs of guests from around Australia and the world

About You:

• High School diploma / qualification – college and university degree would be great but not essential
• At least 1 -2 years‘ experience in an upscale hotel / equivalent environment as a Concierge or related discipline
• Fluent English and local language is essential, any additional other languages would be great
• At least one years’ supervisory experience or equivalent combination of education and experience

Benefits

• The best hotel training opportunities produced independently by the Westin Brisbane and internationally recognized training programs by Marriott International
• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program
• ‘Great places to work’ certified

Join us at The Westin and Four Points by Sheraton, and be part of our dedication to excellence in service and operational efficiency

“We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity” 

“Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at sarah.black1@westin.com”