Lead Loan Processor, Consumer Direct Operations

Position Summary:

Reporting to the Manager, Processing, and the Loan Processor will ensure the timely and accurate packaging of all loans originated by our loan officers and lender clients. Responsibilities also include assisting Credit Analysts with the credit approval and monitoring process by gathering financial and credit information with a focus on credit quality and overall risk management. 

Job Functions And Responsibilities

• Proficient in communication (written and verbal) with borrowers, clients, and third-party vendors in a manner that shows sensitivity, tact, and professionalism
• Utilize basic business math to calculate income, assets, taxes, and monthly insurance
• Responsible for ensuring that all loan documentation is completely accurate verified and complies with company policy.
• Gather information and take each loan application from pre-approval to closing.
• Verify loan documents including income credit appraisal and title insurance ultimately preparing an application for submittal to underwriting.
• Review file documentation and make sure all items needed are requested. 
• Meet crucial deadlines as requested.
• Contact each borrower in a timely manner to introduce yourself and go over the process and items needed
• Read and understand appraisals, AUS findings, title, and credit reports.
• Strive to achieve and exceed productivity expectations and standards
• Develop Policies and Procedures and best practice checklists
• Time management: Knowing the cut-off times for funding and underwriting so that the file moves smoothly and does not lose a rate lock.
• Maintain regular communication with borrowers to collect all required documentation through to loan closing. 
• Ensure a positive borrower experience by providing clear guidance, timely updates, and responsive support. 
• Collaborate with underwriters, closers, and internal teams to ensure smooth loan progression and timely issue resolution.
• Coordinate with settlement agents to schedule closing and signing appointments.

Education / Experience

• Bachelor’s degree 
• Excellent customer service skills.
• Call Center experience in a related mortgage field preferred.
• Minimum of 2-years mortgage banking experience preferred.
• Exceptional communication skills (including verbal, written, and listening skills) is a MUST
• . Superior problem-solving skills.
• Execute and prioritize multiple tasks/meet established deadlines.
• Ability to work independently and to build relationships (respect, trust, and consensus).
• Adhere to confidentiality requirements.
• Ability to handle executive-level confrontations and conversations.
• Perform any additional duties/activities assigned or needed by the business

Work Schedule Or Travel Requirements

Night Shift