Fixed Operations Manager

Description

. Are you a powerhouse leader who knows how to drive performance, lead high-performing teams, and deliver an unbeatable customer experience? Preston Nissan is seeking a Fixed Operations Manager to take our Service AND Parts Departments to the next level. This is your opportunity to join one of the most respected and growing dealership groups on the East Coast! 

What You’Ll Be In Charge Of:

As our Fixed Operations Manager, you’ll oversee all aspects of Service and Parts Operations. Your mission: streamline processes, lead and develop staff, maximize profitability, and ensure we exceed customer expectations every single day.

Key Responsibilities

• Lead and manage the daily operations of the Service Drive, Shop, and Parts Department 
• Supervise and develop a team of service advisors, technicians, parts counter staff, and inventory specialists 
• Ensure proper parts inventory control, including ordering, stocking, returns, and shrink reduction 
• Optimize parts-to-service workflow for maximum technician efficiency and shop throughput 
• Oversee repair order accuracy, technician dispatching, and shop productivity 
• Monitor and improve key performance indicators (ELR, CSI, gross profit, absorption, CP/Retail labor hours, etc.) 
• Maintain high levels of customer satisfaction by ensuring timely service, accurate communication, and top-tier follow-up 
• Drive retail and wholesale parts sales, and develop internal and external parts growth strategies 
• Ensure warranty compliance, proper documentation, and accurate claim submissions 
• Collaborate with dealership leadership to develop monthly forecasts, budgets, and marketing strategies 
• Enforce safety protocols, compliance standards, and cleanliness in both departments 
• Implement training programs to continually raise the bar on performance and professionalism across the team 

Benefits

• Aggressive compensation package.
• Medical, dental, and vision insurance.
• 401(K) retirement plan which includes a company match.
• A generous PTO program that includes a paid day off for your birthday!
• Employee discounts on vehicle purchases and services.
• Ongoing training and development programs. 
• Opportunities for career advancement and professional growth.

About Us

The Preston Automotive Group has been selling and servicing vehicles across Delmarva since 1975. Our group has grown to 11 different brands in 15 cities. From Baltimore, MD to Keller, VA to Aberdeen, MD we have opportunities across all departments as we continue to grow our group! We are proud of our family-oriented culture, and we are active members in the communities we serve. We believe that what truly separates us from other employers is our commitment to grow our employees. We are proud to consistently promote from within and offer a variety of leadership trainings to help our employees succeed.

Requirements

Experience & Background

• Minimum 3–5 years of management experience in a dealership setting (Fixed Ops, Service Manager, or Parts Manager roles) 
• Proven track record of successfully managing both Service AND Parts departments 
• Strong understanding of dealership operations, including service drive processes, technician efficiency, and parts logistics 
• Demonstrated ability to achieve and exceed financial targets (ELR, absorption, gross profit, CSI, etc.) 

Technical Skills

• Solid working knowledge of CDK (Dealer Management System) – CDK experience is a huge plus 
• Proficiency in analyzing and managing KPIs, forecasting, budgeting, and departmental reporting 
• Ability to manage parts inventory, ordering systems, warranty claims, and return processes 
• Familiarity with OEM warranty procedures and compliance standards 

Leadership & Management

• Strong leadership skills with the ability to motivate, coach, and develop service and parts staff 
• Excellent communication and conflict-resolution skills 
• Experience implementing process improvements, workflow optimization, and customer service strategies 
• Comfortable leading meetings, presenting performance reviews, and developing action plans 

Customer Service Focus

• A passion for delivering top-tier customer satisfaction in both service and parts environments 
• Ability to resolve escalated customer concerns professionally and effectively 

Other Requirements

• Valid driver's license and clean driving record 
• Ability to pass pre-employment screening (background, MVR, and drug screening) 
• Availability to work full-time with some flexibility around hours to meet department needs 
• High school diploma or GED required; Associate or Bachelor’s degree in Business or Automotive Management is a plus