Program Support Technician Senior

Title: Program Support Technician Senior DSP02781

State Role Title: Admin and Office Spec III

Hiring Range: Negotiable and commensurate with experience

Pay Band: 3

Agency: Department of State Police

Location: North Chesterfield, Virginia

Agency Website: vsp.virginia.gov

Recruitment Type: General Public - G

Job Duties

About the Position:

The Virginia State Police (VSP) is seeking to hire a Program Support Technician Senior in our Human Resources Division (HR) at our Administrative Headquarters in North Chesterfield, Virginia. The job duties for this position include but are not limited to:

• Provides programmatic and administrative support to the HR Division, Business Operations Unit.
• Provides daily operational support for all human resources compliance, training, operational audits, and special project assignments.
• Plans, coordinates and manages activities, events and programs related to employee engagement.
• Plans and facilitates annual employee events related to recognition and engagement.
• Assists in the development of new employee recognition and engagement initiatives.
• Monitors the HR Division’s budget and reviews and reports on fund balances.
• Plans, coordinates and manages a variety of communications related mediums.
• Provides scheduling and special events management.
• Uploads and modifies content on VSP Connect.
• Manages assigned special projects and new initiatives.
• Supports HR functional areas.
• Provides employee onboarding support.
• Provides operational support to HR leadership and managers.

About the Agency:

We are seeking to expand our diverse team of change makers and innovators. As a member of the VSP family, you would make a difference by serving every city, county, town, resident, and visitors of the Commonwealth through supporting our vast public safety mission. Challenge yourself to make a difference today by applying for a career with VSP!

VSP embraces inclusion and diversity in our workforce and in the protection of all people. We embrace our tradition of professionalism and excellence, and we are excited for our future as we continue our journey to become a best-in-class state government agency. We are firmly committed to our family-like culture and are seeking to expand our team.

Minimum Qualifications

Knowledge:

• Of administrative and office procedures.
• Of software systems such as database management and purchasing.
• Of managing files and records.
• Of customer service including professional phone etiquette and effective electronic communications.

Skills:

• In using Microsoft Office applications to include Word, Excel, Exchange/Outlook, PowerPoint, Visio, basic computer operations, automated systems, web-based applications, and databases.
• Strong reading and comprehension skills.
• Excellent written correspondence skills required.
• Requires the personal attributes of adaptability, teamwork, effective time management, and strong organizational skills.

Abilities:

• To develop communications with proper word meaning and spelling, as well as accurate composition and grammar.
• To provide effective and courteous customer service; and to deal tactfully and patiently with internal and external contacts.
• To develop and edit content within standards for a wide range of formats and mediums, including correspondence, informational bulletins, memos, official communications, presentations, responses to inquiries, training materials, and web-based content.
• To communicate information and ideas effectively through written content and oral presentations and/or training delivery.
• To deal tactfully and courteously with contacts and stakeholders made during the course of work; and to appropriately respond to inquiries from internal and external contacts via telephone or electronic communications.
• To utilize and navigate software programs.
• To utilize Microsoft Teams meetings for online meetings and trainings.
• To troubleshoot connectivity issues with electronic equipment.
• To operate effectively in high stress situations.
• To establish and maintain effective working relationships with associates, consultants, contractors, employees, executive and senior leadership, law enforcement, legal representatives, vendors, and the public.
• To follow the Library of Virginia records retention general schedules.

Experience:

• With documenting, tracking, and reconciling expenses.
• In the use of proper grammar, spelling, punctuation and collecting and assembling information where the application of proper structure and content of the English language is required.
• Working in the Microsoft environment required.
• High School Diploma or GED equivalent.

Additional Considerations

•Experience working in a compliance, educational, human resources, legal, or marketing environment helpful.
•Experience creating electronic forms, Microsoft Office Teams Channel trackers and electronic surveys highly preferred.
•Experience in purchasing via eVA or a web-based procurement software program preferred.
•Experience in creating electronic surveys preferred.
•Experience in creative writing, newsletter development or related technical writing experience preferred.
•Experience in project and/or change management initiatives helpful.
•Experience in events planning preferred.
•Experience in website management preferred.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Elements of the selection process include the screening of application(s); the interviewing of qualified candidate(s), to include pre-employment testing, a presentation and/or a work sample, if applicable; salary negotiation(s) if applicable; a background investigation; and a medical evaluation if applicable. The anticipated duration of the pre-employment process is determined by the successful completion of the above items.

Applications, cover letters and/or resumes shall only be accepted on-line through the PageUp recruitment management system at https://jobs.virginia.gov and must be received by 11:55 P. M. on September 25, 2025. Please limit resumes to four pages and cover letters to one page. Any additional attachments received in excess of this will not be considered.

PageUp provides confirmation of receipt of your application, resume and/or cover letter submitted successfully. Please refer to your PageUp account to check the status of your application for this position. For questions, please contact the Talent Acquisition & Employee Relations Section of the Human Resources Division at civilianemployment@vsp.virginia.gov.

It is the policy of the Department of State Police (the Department) to assure equal employment opportunity to all applicants for employment and current employees. The Department strongly prohibits discrimination based on race, sex, color, national origin, religion, sexual orientation, gender identity or expression, age, military status, political affiliation, disability, genetic information, ethnic background, pregnancy, and childbirth.

This policy shall be adhered to in all facets of Departmental employment practices. It is not the intent of this policy to permit or require the lowering of bona fide job requirements or qualification standards to give preference to any applicant for employment or employee. Affirmative measures shall be taken to recruit and retain qualified individuals at all levels of the Department and to embrace and foster diversity, opportunity, and inclusion in the workplace.

REASONABLE ACCOMMODATIONS ARE AVAILABLE UPON REQUEST

(V)alor (S)ervice (P)ride

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.