Circle Brands: Customer Support Representative

Description

Wellhausen Legacy, Llc

Job Description: Customer Support Representative

Do you enjoy helping customers while delivering exceptional service in a fast-paced environment?

Are you detail-oriented with strong communication skills and a passion for operational excellence?

Are you excited about supporting a legacy company focused on customer satisfaction?

Do the values of stewardship, versatility, and family resonate strongly with you?

Do you find the improvement of people’s lives through stewardship of God-given resources inspiring?

Then Wellhausen Legacy, LLC is right for you!

Customer Support Representative Job Summary

The Customer Support Representative provides quality service via phone, email, and in person to customers and coworkers. This role ensures customer satisfaction by managing orders, resolving issues, coordinating logistics, and maintaining product knowledge to create a second-to-none customer experience.

Customer Support Representative Responsibilities

• Manage customer orders from initiation to fulfillment ensuring accuracy and satisfaction
• Handle quote intake and enter data into ERP/CRM systems
• Proactively track and update customers on order status and delivery
• Troubleshoot issues and coordinate internal teams for resolution
• Analyze and report customer feedback for service improvement
• Maintain accurate records in ERP/CRM systems
• Coordinate logistics with the shipping department and resolve delivery issues
• Collaborate with production, shipping, or engineering to resolve issues
• Provide or facilitate technical customer support
• Recommend process improvements to enhance customer experience
• Support additional tasks or special projects as assigned by management

Customer Support Representative Skills And Competencies

• Strong written and oral communication skills
• Basic math and problem-solving skills
• Proficiency in Microsoft Office and Outlook
• Ability to follow written/oral instructions and adapt quickly
• Collaborative work ethic and professional demeanor

Customer Support Representative Qualifications

• High school diploma or GED preferred
• Familiarity with MS Office and accounting software
• Ability to work in a fast-paced, evolving environment
• Commitment to continuous improvement
• Valid driver's license with clean 3-year record

Work Environment

Primarily indoors in a climate-controlled office; occasional transitions to manufacturing or outdoor environments. PPE such as safety glasses and closed-toe shoes required in some areas.

Physical Requirements

• Sitting and/or walking (33%-75%)
• Stooping, bending, twisting (10%-25%)
• Lifting up to 25 lbs. occasionally (0%-33%)

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401(k)
• Paid Time Off
• Profit Sharing
• Counseling