Administrative Assistant, Retail Lending

Description

Position Summary:

Perform clerical duties related to Retail Lending operations such as document preparation and data processing duties that are tied to Consumer loans with a focus on indirect lending. Act as Administrator for consumer loan LOS system – 3530/Credit Core and be responsible for the implementation of system updates, customizations, configuration changes, creating reports and handling support issues.

Objectives Of This Role:

• Utilize sales training skills to provide outstanding customer service.
• Provide administrative assistance to the Head of Retail Lending, Consumer Lending Manager and Indirect Lender as needed. This includes entering loan applications that have been received via phone, fax, online, or in person. May be asked to close loans as well.
• Provide administrative support regarding the Indirect Lending area of the department. This includes contacting the dealers via phone, fax, or e-mail with promotional information or any documentation needs and answering questions from the dealers. Will also compile and balance the dealer reserve accounts monthly and submit payment requests to Accounts Receivable, will cash all indirect deals that are dropped off at or mailed to the Main Office, will log the indirect deals, and will double check any cashed indirect deals from all offices.
• Provide administrative assistance to the consumer lending officers, including updating lending data in the computer system and assembling of documentation for consumer loans.

Responsibilities:

• Timely review and process all consumer loan denials within Compliance guidelines.
• Ensure that indirect consumer lending files are complete and accurate and assist with the Documentation Review Committee for Head of Retail Lending and Consumer Lending Manager.
• Assign online consumer loan applications to the proper office/lender.
• Assist with the administration of various insurance programs that are offered to lending customers.
• Perform variety of clerical duties requiring knowledge of department procedures.
• Answer phones, forward to specific individuals and take messages, if necessary.
• Provide back-up Home Loan Support. 
• Provide the consumer lending sales staff assistance with consumer policy and procedure questions.
• Reply to consumer loan payoff requests.
• Daily administration and support of the consumer loan LOS – 3530/Credit Core including managing user setup, roles and security, customization of objects, fields, record types, and page layouts.
• Participate in the software testing process, which includes test plans, contributing to test cases appropriate testing environments. 
• Maintain current knowledge of 3530/Credit Core features and functionality, providing recommendations for improvements implement configuration changes and customizations as required by the business.
• Oversee changes and provide clear and timely communication as necessary with releases.
• Serve as an escalation point for 3530-Credit Core related support issues.
• Identify and resolve conflicting requirements.
• Responsible for changes to baseline requirements through effective application of change control processes, tools, and appropriate escalation.
• Document complex system workflows and business processes.
• Identify ways to assist management in product and/or business planning and improvement through requirements development and analysis.
• Determine, document, and communicate the impact of proposed system enhancements and changes to current business processes.
• Participate in software releases and patches including planning, testing, and distribution of software updates, release notes and training materials.
• Collaborate with third-party resources, vendors, and other IT teams in support of projects and operations around LOS systems.
• Comply and satisfactorily pass tests for bank policy and regulatory compliance that apply to position.

Requirements

QUALIFICATIONS: EDUCATION and/or EXPERIENCE 

High school diploma or general education degree (GED) and one to three years related experience and/or training; or equivalent combination of education and experience.

ADDITIONAL REQUIREMENTS: EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED) and one to three years related experience and/or training; or equivalent combination of education and experience.

Compliance:

• As generally applicable to F&M Bank and commensurate with these job functions, this job role includes accountabilities for following Bank policies and related procedures, as well as regulatory requirements involving federal and state laws, regulations, and related guidance.
• Compliance with Bank Secrecy Act (BSA), including accurate completion of Currency Transaction Reports (CTR) when applicable, Anti-Money Laundering Act (AML), Office of Foreign Asset Control (OFAC) and the USA PATRIOT Act. Adhere to Customer Identification, Customer Due Diligence and reporting of suspicious activities to the BSA Department.

Non-Exempt/Hourly Competencies:

• Job Knowledge: Understands duties and responsibilities, possesses necessary job knowledge and technical skills, maintains job knowledge current.
• Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
• Attendance: Employee is expected to adhere to the attendance and break policy and communicate with your supervisor about anticipated time off or modifications to break times.