Service Administrator - PACT-MACT (Statewide, MT)

Description

If you are passionate about providing high-quality care to individuals in your community, we invite you to join our team at AWARE.

AWARE is looking for the right person to join the team as a PACT/MACT service administrator.

The support we provide helps the adults, children, and families we serve become active and vital members of their community while focusing on personal growth. We are a compassionate and fully engaged team that is dedicated to providing the best possible care to our clients. Our strength lies in our culture of care, and we are looking for individuals who share our commitment to providing unconditional care to those in need.

We are committed to providing a supportive and inclusive work environment where all team members feel valued and respected. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development. If you are looking for a rewarding career, we encourage you to apply to join our team at AWARE.

Responsibilities:

• Provides overall administrative supervision and service leadership to the Program for Assertive Community Treatment and the Montana Community Treatment programs. 
• Assure each assigned team/staff caseload and billing benchmarks are met on a consistent and regular basis
• Diligent oversight in assigning caseload assignments to ensure staff are working at full capacity
• Assist in navigating the referral process – including internal referrals – and the daily and weekly monitoring of supportive fiscal documentation (EHR entries)
• Trains staff on the service/billing process, including entries in AWARE’s Electronic Health System
• Assures each assigned program complies with licensing and Medicaid standards, and AWARE, Inc. Quality Standards
• Assists in the development and review of written policies and procedures governing all aspects of assigned treatment programs
• Compiles and reports outcome data to demonstrate program effectiveness
• Acts as a community liaison by communicating professionally and timely with community members –such as schools, outside agencies, and parents
• Conducts file reviews in a timely and efficient manner, in addition to directing any needed corrections, addendums, etc.
• Networks with other community agencies to provide services
• Completes all assigned human resource-related activities, such as employee appraisals, discipline procedures, employment interviews, hiring, firing, and the orientation and training of new employees
• Oversees, reviews, and approves purchase orders, IT needs, petty cash, and other such office-related administrative needs
• Provides day-today supervision to Administrative Assistants/Coordinators as assigned
• Responds to programmatic crisis needs as called upon
• Reviews program-related forms and documents and procedures, such as “prior authorization” and “consent to stay”
• Assures clinical supervision is being provided according to administrative rule and corporate policy
• Oversees the training needs of program staff
• Manages a caseload as needed and travels within the geographical area of the assigned caseload to provide needed services
• Must demonstrate – on a consistent basis – the willingness and ability to productively utilize work time to meet the  needs of the individuals being served as directed, with the understanding that specific fiscal goals  (billing, case load number maintenance, weekly) must be met monthly
• Records notes, billing units, assessments, referrals, and other data entry assignments via AWARE’s Electronic Healthcare Record System
• Perform other duties as assigned.

Requirements

Talents, Skills, And Abilities:

• A thorough administrative understanding of social service/treatment related, and mental health programs. Requires fundamental knowledge of the following: appropriate agency, state, and federal laws, rules, procedures, policies, regulations governing such programs, business and management principles, and human resources. Requires skills in oral, written and interpersonal and necessitates the ability to set goals and to meet them within established standards, to think critically, to recognize challenges and problem solve, to interpret and adapt guidelines to specific situations, and to work independently as well as part of a team.
• Requires either (1) MS/MA Degree in a Business or Human Services related field; or (2) BA/BS degree in a Business or Human Services related field, in addition to three years of well documented and evident direct employment related experience that includes staff supervision.
• Must have, or be willing to obtain, a valid Montana Driver’s License. Must have an acceptable driving record; as well as an acceptable criminal and protective services background check.

Benefits:

AWARE proudly offers an excellent benefits package, uniquely designed to support you and your family in staying well, professional growth, and achieving financial security. 

Aware’S Benefits Include:

• Quarterly Financial Bonus Program
• Tuition Reimbursement
• Health Insurance
• Dental/Vision Insurance
• 401(k) with company match
• Life Insurance
• Wellness programs
• Generous paid time off

We are proud to be an equal opportunity employer.