Incident Management Coordinator

Description

Job Purpose:

The Incident Management Coordinator serves as the UIR Coordinator submits; investigates, reports and monitors incidents, recommends process improvements, staff disciplinary actions and training remediation. This is not a law enforcement position; the purpose of this role is for internal investigations within the Human Services / DDD field.

Essential Functions:

• Serves as UIR Coordinator, including but not limited to, complete initial reports, conduct investigations, complete and review incident investigation/follow-up reports.
• Coordinates with programs to ensure that all requirements pertaining to incident management are accurate and obtained.
• This position acts as a liaison with licensing/funding sources regarding incidents and investigatory process.
• Completes investigations within designated time frames, including follow-up or additional interviews as required.
• Maintains the integrity and fidelity of the investigatory process.
• Prepares investigatory questions based on available information.
• Identifies, reviews, and secures witness statements, documentary, and physical evidence.
• Analyzes and evaluates information and evidence to establish facts and assess credibility.
• Utilizes the required Incident Reporting and Management System (NJIRMS) to monitor incident reports and investigations.
• Documents findings and outlines the facts and analysis, including documenting within the internal tracking system.
• Schedules and participates in meetings with the Administrative Review Team to facilitate a thorough review and discussion of investigation findings and conclusions.
• Develops and distributes corrective action plans for all reportable and internal incidents. Coordinates with appropriate teams to facilitate the implementation of corrective action plans and documents in the designated folders.
• Analyzes investigation trends and makes recommendations to Leadership Team on best practices.
• Monitor and save iRecord plan updates and authorizations to agency EHR.

Note: This is not an exhaustive list of responsibilities, qualifications, or benefits. The company reserves the right to modify the job description at any time based on business needs.

Requirements

Experience:

• I/DD: 2 years (Required)
• Residential Program or Day Program: 2 years (Required)
• Unusual incident Reporting: 1 year (Preferred)
• Investigation: 1 year (Preferred)

License/Certification:

• New Jersey Driver's License (Required)