ServiceNow Senior Business Analyst

Job Description

Job Description:

We are seeking a talented and motivated ServiceNow Business Analyst to join our ESS - Enterprise Services and Solutions team (previously named Global Shared Services).

The ideal candidate will have a strong background in business analysis, with specific expertise in ServiceNow platform. This role involves working closely with stakeholders to understand their needs, translating them into technical requirements, ensuring the successful implementation of ServiceNow solutions, providing training and end-user support.

Key Responsibilities:

• Collaborate with stakeholders to gather and analyze business requirements
• Translate business needs into technical specifications for ServiceNow solutions.
• Work with development teams to ensure accurate implementation of requirements.
• Conduct testing and validation of ServiceNow solutions to ensure they meet business needs.
• Provide training and support to end-users.
• Ensure good UX design by focusing on user-friendly interfaces and seamless user experiences.
• Design effective services that meet business needs and enhance overall service delivery.
• Create reports and dashboards in ServiceNow.
• Continuously monitor and improve ServiceNow processes and functionalities.
• Stay updated with the latest ServiceNow features and best practices.

Qualifications And Skills:

• Bachelor's degree.
• 3-5 years experience as a Business Analyst, preferably with ServiceNow. 
• Strong understanding of ServiceNow platform and its capabilities.
• Knowledge of UX design principles and service design best practices.
• Excellent analytical and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience with HRSD and Finance/Procurement ServiceNow products.
• Experience in Shared Services environment is a plus.
• Experience with Agile methodologies is a plus.

Secondary Job Description

Who We Are:

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions.  Our Vision is clear: A better and healthier every day for every woman.

As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants. 

Search Firm Representatives Please Read Carefully 
Organon LLC, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Annualized Salary Range

Annualized Salary Range (Global)

Annualized Salary Range (Canada)

Please Note: Pay ranges are specific to local market and therefore vary from country to country.

Employee Status:

Regular

Relocation:

No relocation

Visa Sponsorship:

No

Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites

10%

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(S):

Number Of Openings:

1