Sales Force Automation Specialist

Job Location: ​Casablanca​

Company Description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000  dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About The Role:

We are looking for a sales force automation specialist to join our team and turn numbers into meaningful insights. In this role, you will be responsible for facilitating, monitoring, and data tracking, all while collaborating closely with sales and IT teams. If you're detail-oriented, have experience in analytics within international companies—especially in FMCG or distributors —this could be the perfect next step in your career.

Main Responsibilities:

• Support salesmen & Merchandisers to use properly the tool
• Play the facilitator role between users & technical team ( track tickets via Solution Manager)
• Build internal knowledge-based documentation and manuals
• Gather client requirements and understand the specific roadblocks and problems preventing system to work properly
• Monitor on daily basis SFA utilization
• Be the first contact of sales team in all SFA issues
• Conduct various training sessions for the field to improve their SFA capability and help improve their productivity through the tools.
• Daily tracking of SFA operations
• Insert & Monitor promotions, customer master data, routings
• Prepare devices for SFA new users

Who We Are Looking For:

• Good Experience in using Sales force automation tool
• Ability to work as part of a team, build strong relationships, solve problems, improve processes, analyze trends, and identify efficiencies
• Good knowledge on sales force automation tools & sales processes
• 2 years’ Experience using SFA for FMCG industry ( preferably with a distributor)
• Good English communication skills
• Bac+3 as minimum academic level

How To Be Successful In The Role And At Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.