Product Owner – Service

Function

Digital & Information Technologies

Pay Band

E4 To M2

Role

The primary responsibility of this role is to coordinate with After-Sales stakeholders and ensure effective implementation of IT solutions that enhance customer experience and operational efficiency.

A Purpose Driven Role For You

Manage After-Sales Modules on DMS- Work on functionalities like warranty management, part-model mapping, Service job card workflows, and Complaint handling in the Dealer Management System (Siebel or equivalent).
Dealer Operations Support - Act as the first point of contact for resolving process and system issues raised by dealers; coordinate within IT and business teams to ensure timely resolution
Enhancement & Change Management - Gather business requirements, document process improvements, and drive enhancements to existing after-sales modules, ensuring alignment with business goals.
Stakeholder Coordination Liaise with After-Sales business teams, IT vendors, and cross-functional stakeholders for solution design, UAT, and rollout of new features or processes
Testing - Participate in functional testing, user acceptance testing (UAT), and track defects; ensure accurate deployment of changes into production.

A Day In The Life

Manage After-Sales Modules on DMS- Work on functionalities like warranty management, part-model mapping, Service job card workflows, and Complaint handling in the Dealer Management System (Siebel or equivalent).
Dealer Operations Support - Act as the first point of contact for resolving process and system issues raised by dealers; coordinate within IT and business teams to ensure timely resolution
Enhancement & Change Management - Gather business requirements, document process improvements, and drive enhancements to existing after-sales modules, ensuring alignment with business goals.
Stakeholder Coordination Liaise with After-Sales business teams, IT vendors, and cross-functional stakeholders for solution design, UAT, and rollout of new features or processes
Testing - Participate in functional testing, user acceptance testing (UAT), and track defects; ensure accurate deployment of changes into production.

Academic Qualification & Experience

B.E. / B. Tech. / MCA
4-5 Years of Experience
 

Technical Skills/Knowledge

• Experience in executing Digital projects preferably Siebel
• Good knowledge of Automotive industry / Dealer Management System /After Sales Processes
• Has led or contributed to POCs, Solutions/ Digital asset development
• Project Management and support to Business on the existing functionalities and Implementation of new Initiatives and processes

Behavioural Skills

Stakeholders Management , Structured Thinking , Accountability, Resolving Conflict, Execution Focussed etc.

What Will It Be Like To Work For Hero

As the world’s largest manufacturer of motorcycles and scooters for the last 22 years, Hero is where you will get to work with the brightest innovators, passionate about being the best in what they do. You will become a part of India’s proudest legacy, a brand that is celebrated by 110 million Indians and is now taking over the world with its manufacturing superpower. If you are someone who dreams big and goes after their dreams with absolute conviction, Hero is your place to be. At Hero, we are building a cutting-edge future of mobility, pushing frontiers of innovation and aiming for the very best. Choose to be with the best, choose to be your best

About Hero

Headquartered in New Delhi (India), Hero MotoCorp is the world's largest manufacturer of motorcycles and scooters for 22 consecutive years. We are at the forefront of developing modern, technologically superior and eco-friendly mobility solutions for its millions of customers around the world.

Hero MotoCorp has rapidly transformed into a true multinational organization with a presence in 47 countries across Asia, Africa, Latin America and the Middle East.

We have achieved the coveted milestone of 110 million cumulative production and sales since inception. Aligned with its Vision “Be the Future of Mobility”, Hero MotoCorp plans to achieve its next 100 million sales by 2030.

We have a globally benchmarked manufacturing and Research & Development (R&D) ecosystem that is spread across global geographies. Its R&D facilities are located in India and Germany - the Centre of Innovation and Technology (CIT) at Jaipur, India, and the Tech Centre Germany (TCG), near Munich. Hero MotoCorp’s eight ‘green’ manufacturing facilities are spread across India (6), Colombia (1) and Bangladesh (1).

Hero MotoCorp is the pre-eminent leader in the Indian two-wheeler market. It is the only motorcycle manufacturing company listed in Dow Jones Sustainability Index.

In 2022, Hero MotoCorp launched a separate brand for emerging mobility solutions, including Electric Vehicles (EV) - VIDA, Powered by Hero. VIDA has commenced sales of VIDA V1 – its first EV – in India and plans to launch the product in global markets.

We are one of the largest global corporate promoters of multiple sporting disciplines. Hero is globally associated with golf, football, field hockey, cricket and motorsports. Hero MotoSports Team Rally is one of India’s flag-bearers in global rally racing. The iconic golfer Tiger Woods is Hero MotoCorp’s Global Corporate Partner.

Read more about us.

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Recruitment assessments – We at Hero are equal opportunity employer and committed to a policy of treating all its employees and job applications equally. Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process