ERC Logistic Controller

Erc Logistic Controller

• Department: Service - Repair Centre
• Employment Type: Flexible
• Location: Portugal/Torres Vedras
• Reporting To: European Repair Centre Manager - Portugal

Description

Responsible for the inbound and outbound support processes and data management for the Repair Center in Torres Vedras. This role will also work closely with various country-specific service organizations to ensure full transparency in spare parts repair processes and service quality, following the OTIF order guide.

Key Responsibilities

- Customer support service and monitoring of key repair data for each client, management of repair RMAs, and control of delivery deadlines.
- Provision of reports to highlight demand forecasts, delays, and the production plan.
- Communication with internal and external clients regarding shipment status and providing regular feedback on their backlog.
- Providing preliminary repair estimates when necessary.
- Reviewing and applying invoicing in accordance with the rules and agreements established by the client.
- Working closely with the logistics department on goods receipt and return processes for clients.
- Collaborating on the new Analysis and Implementation Project to improve the quality of logistics and control processes.
- Implementing professional quality measures based on the activities of the Madrid Repair Center and other external repair centers, working closely with the logistics team to introduce supply chain systems.
- Maintaining, correcting, and improving all data in the JDE system.
- Periodic inventory control of items 10031 and 10036, and support for the annual physical inventory.
- Preparation of monthly repair reports for clients, warranties, and Glory Japan.
- Assisting in KPI analysis within a continuous improvement framework.

Skills, Knowledge & Expertise

Education Level:
- General foundational education (ESO, vocational training, intermediate or advanced modules in administration, IT systems, or related fields)
- High proficiency in Windows and Microsoft Office
- Intermediate level of English, both spoken and written

Experience:
- Experience in demand control, planning, and procurement
- Logistics experience in goods reception, warehousing management