New Zealand Operations Manager

Company Description

• Are you a proven leader in shipping and logistics operations, ready to make a lasting impact? 

Neptune Pacific Direct Line (NPDL) is experiencing a period of significant transformation. Formed in 2020, Neptune Pacific Line acquired Pacific Direct Line, bringing together two of the South Pacific’s top shipping and logistics companies to support the full supply chain of our customers in the region. NPDL is part of The Wonderful Company headquartered in Los Angeles, CA. Its other companies include FIJI Water, JUSTIN and Landmark Vineyards, Wonderful Citrus, Wonderful Pistachios, Teleflora, POM Wonderful and Suterra.

We are seeking an experienced New Zealand Operations Manager to provide strategic and operational leadership across all New Zealand functions, including Equipment, Port, Transport, and Depot operations.

Job Description

This is a pivotal role where you’ll drive operational excellence, deliver safe and efficient services, and ensure strong customer outcomes while meeting revenue and cost objectives. You’ll play a key role in standardising practices across sites, unlocking cross-functional value, and leading empowered teams to achieve sustainable performance.

Here is some of what you’ll do:

• Lead all NZ operational functions – Depot, Transport, Equipment, and Port – ensuring alignment with group strategies and objectives.
• Champion a safety-first culture, ensuring full compliance with HSE requirements and driving continuous improvement across all operations.
• Oversee Depot & Transport operations with full P&L accountability, optimising resources, managing supplier performance, and delivering commercial growth.
• Drive operational excellence at ports, ensuring vessel turnaround efficiency, schedule reliability, and strong relationships with service providers and authorities.
• Lead Equipment management initiatives, ensuring accurate forecasting, cost control, and optimised utilisation across the network.
• Deliver against key KPIs: safety, operational efficiency, budget performance, staff engagement, and customer satisfaction.
• Build, develop, and inspire high-performing teams, fostering collaboration, accountability, and resilience.

Qualifications

What You’Ll Bring

• 10+ years’ operations leadership experience within shipping, logistics, or related industries.
• A proven track record of delivering results in complex, high-pressure environments.
• Strong leadership and communication skills, with the ability to influence and collaborate across functions and geographies.
• Excellent problem-solving and analytical capability, with sound commercial acumen.
• High levels of integrity and work ethic, ensuring the right controls and governance are always in place.
• Proficiency in MS Office (Excel, PowerPoint, Outlook).

This is a full-time permanent role based in our Parnell, Auckland office. You will have the right to live and work in New Zealand at the time of applying. The successful candidate may be subject to undergo a Police Check and/or Pre-Employment Drug Test.

Additional Information

Our Npdl Contribution:

• Competitive salary and bonus
• Opportunity for development and internal mobility
• Wonderful Giving - allows you to donate company money to causes of your choice
• Wonderful Neighbour - spend a day in the community helping with various service projects
• Company focused on wellness and health

This is an exciting opportunity to shape the future of our operations in New Zealand, working at the heart of a dynamic, fast-paced industry. You’ll have the platform to lead change, drive performance, and make a real difference for our customers, our people, and our business.

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